Process Manager - 2nd Shift (Toronto)

Process Manager - 2nd Shift (Toronto)

10 Aug
|
BMO
|
Toronto

10 Aug

BMO

Toronto

Data Analytics & Reporting Senior Business Consultant of Enterprise Client & Information Delivery (EC&ID;) for customer segment with P&C; Canada, P&C; US, Wealth, Commercial and Capital Markets – support the establishment of an operational enterprise customer information (ECIF) as well as Information Delivery Platform (IDP) as across BMO Financial group that allows for an integrated enterprise customer experience across channels and LOBs including: Consistent Customer data collection across channels and (i.e. name, address, household, connections, channel preferences/permissions) Direct linkages of product systems to CIF platform as the front end platform to launch into product set up Daily Customer information delivered to analytical data marts for use by businesses for insights, analytics and reporting Consistent Customer data collection across channels (i.e. name, address, household, connections, channel preferences/permissions etc) Facilitate data clean-up and customer matching: matching customers across all lines of businesses Facilitate the development of an integrated view of the data requirements for the Customer domain in partnership with Data Owners and Data Stakeholders: Define enterprise standards for data quality with Chief Data Governance Program office and Data Risk Directive Determine key performance indicators and data quality metrics Review data quality reports with Data Owners and Data Stakeholders to understand root cause of quality deficiencies and formulate appropriate remediation plans with Data Owners and Technology Consult and make recommendations and support the development of the ECIF and IDP roadmaps Participates in the development of strategic and tactical Data Governance and CIF plans to help inform future project work of the direction of the business Support the delivery of Customer Information & IDP initiatives that require technology solutions Collaborates and with stakeholders, including senior management, to define business objectives, process and requirements Ensure recommendations are business and technically correct and the long range operations of initiatives are effective and efficient Determines the best approach for eliciting, analyzing, validating, and prioritizing requirements to ensure that the necessary information is captured from the relevant stakeholders to address the business needs Directs and coordinates requirements project staff and activities to ensure the appropriate level of coordination of work and resources Ensures all necessary stakeholders are engaged in communications between the Information Technology (IT) project team and the business to help identify who should be involved in the identification and development of the requirements Provides coaching, skilled guidance, and support to Business Analysts, as required, in order to foster professional development Demonstrates solid business knowledge of the Finance/Banking industry ~ Comprehensive practical and theoretical knowledge in the areas of Customer Information sufficient to be considered the internal subject matter expert in this area ~ Experience in large data management and environments ~ Creatively and precisely articulate ideas that involve interpretation,



analysis and assessment ~ Project planning and management skills sufficient to establish, prioritize and coordinate objectives for a variety of non-routine assignments or projects Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Boldly

Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. #

📌 Process Manager - 2nd Shift (Toronto)
🏢 BMO
📍 Toronto

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