Job Posting: Product Education and Client Success Advisor

Location: Edmonton, AB

Company: 21 Beauty Supplies Ltd.

About Us

21 Beauty Supplies is one of Alberta's local and professional beauty distributors, serving salons, barbershops, spas, and beauty professionals with premium products, education, equipment, and business solutions. We believe in building lasting relationships by helping our clients grow successful businesses through exceptional service, expert product knowledge, and ongoing support.

We're looking for an enthusiastic, relationship-driven professional to join our growing team.

Position Overview

As our Product Knowledge Specialist & Client Success Advisor, you'll become a trusted resource for salon owners and beauty professionals. Rather than simply selling products, you'll educate clients, recommend solutions, support business growth, and build long-term partnerships.

This role combines product expertise, customer service, account development, and business relationship management. You'll work with both new and existing clients to ensure they receive outstanding support while identifying opportunities to help their businesses succeed.

What You'll Do

- Develop and maintain strong relationships with salon and barbershop clients.
- Introduce new customers to 21 Beauty Supplies products, services, and educational opportunities.
- Visit salons and businesses throughout your assigned territory.
- Provide expert product recommendations based on client needs.
- Demonstrate professional products and educate customers on proper usage.
- Follow up regularly to ensure customer satisfaction.
- Identify opportunities to expand product offerings within existing accounts.
- Assist clients with ordering, promotions, and seasonal programs.
- Collaborate with the retail store, education team, and customer service staff.
- Maintain accurate customer records and activity using our CRM system.




- Stay current on new product launches and industry trends.
- Represent 21 Beauty Supplies professionally at trade shows, educational events, and industry functions.

Qualifications
- Experience in the beauty industry is an asset and will be prioritized.
- Cosmetology or hairstyling experience is considered a strong asset.
- Excellent communication and interpersonal skills.
- Passion for educating others and helping businesses succeed.
- Self-motivated and organized.
- Comfortable working independently and managing a territory.
- Valid driver's license and reliable transportation.
- Basic computer skills with Microsoft Office and CRM software.

What We're Looking For We're looking for someone who enjoys building genuine relationships, solving problems, and helping customers succeed. The ideal candidate is naturally curious, loves learning about products, and takes pride in delivering exceptional service.

If you're passionate about the beauty industry and enjoy making a positive impact on your customers' businesses, we'd love to meet you.

Compensation & Perks

- Competitive base salary plus performance incentives
- Vehicle allowance or mileage reimbursement (if applicable)
- Employee product discounts
- Professional education and training
- Career advancement opportunities
- Supportive team environment

Why Join 21 Beauty Supplies? At 21 Beauty Supplies, we don't just sell products we help beauty professionals build thriving businesses. Every client relationship matters, and every team member plays an important role in our success. If you're looking for a career where you can educate, inspire, and make a difference every day, this is the opportunity for you.

To Apply

Please submit your resume along with a brief cover letter explaining why you'd be a great fit for the Product Education and Client Success Advisor position.

Pay: $16.00-$18.00 per hour

Benefits

- Company events
- Flexible schedule
- On-site parking
- Store discount

Work Location: In person

📌 Product Education and Client Success Specialist (Edmonton)
🏢 21 Beauty Supplies
📍 Edmonton