Join RBC's Capital Markets team as a Production Services Support Analyst, delivering excellence in Fixed Income applications. Leverage your ITIL and capital markets experience in a fast-paced environment. RBC is seeking an experienced analyst with over a decade in IT and strong capital markets knowledge, particularly in Fixed Income products.

This role will involve hands-on production support, managing incidents, problems, and changes using ITIL principles. The ideal candidate will lead a global support team, ensuring swift incident resolution to maximize system availability. Key Responsibilities:

- Maintain system availability through rapid incident remediation
- Drive organizational change and partner with senior stakeholders
- Deliver best-in-class service,



enhancing stability and efficiency
- Establish production support procedures aligned with enterprise standards
- Proactively identify and escalate operational risks Requirements:
- 10+ years of IT experience in capital markets
- In-depth knowledge of Linux, SQL, and scripting languages
- Experience with ITIL service management practices
- Robust communication skills, especially under pressure
- Proven ability to lead a global support team Bring your expertise in production services and automation to RBC's dynamic team.

📌 Production Services Support Analyst - RBC (Toronto)
🏢 RBC
📍 Toronto