Responsible for the management, coordination, and leadership of one of Ellipsis’s core programs. Provides the leadership, coordination, and role modeling needed to ensure the efficient and effective delivery of services to youth, while maintaining program standards.

Essential Duties And Responsibilities Strategy Works to understand leadership’s goals around program strategy and determines how these goals translate into program policies and practices

Makes daily decisions in support of the program strategy for the organization

Communicates program-related updates or changes to leaders and/or direct care staff with instructions about how to incorporate this into program and licensing standards, policies, and procedures

Proactively supports Youth Care Workers and other care professionals to ensure their actions reflect Ellipsis’s organizational strategy and priorities Youth Placement and Discharge Coordinates youth placements, including intake and discharge decisions

Approves all probations and decisions to discharge, both scheduled and unscheduled Youth Care and Assessment Ensures the implementation of the Service Plan for each youth through regular collaboration with the Program Team

Monitors and oversees communication to all individuals associated with a youth, including families, counselors, therapists, direct care staff, school personnel, the Department of Human Services, Juvenile Court staff, and any others involved in the youth’s support system

Oversees required paperwork, including timely report writing, file management, outcomes measures, and any other documentation to ensure Ellipsis is in compliance with all auditing requirements Program Activities Assists the Program Team in organizing all program activities; these may include, but are not limited to recreation, education, and work details Crisis Intervention Collaborates with the COO to develop crisis and behavior management techniques that are helpful to the youth and Ellipsis staff; ensures that these techniques are shared through proper training and coaching

Acts as a resource to help in solving an immediate crisis or problem

Reviews and responds to all significant incidents

Is subject to 24-hour emergency call and on occasion will return to Ellipsis facilities to handle emergency situations Program Environment Ensures that custodial and maintenance needs which cannot be managed by program staff are escalated to the Chief Operating Officer for resolution

Orders supplies, including food, clothing, or other items

Ensures that all program facilities and supplies are clean and orderly Employee Development Manages performance of the leaders and individual contributors within the assigned Program Team*

Works with team members to establish performance goals and hold them accountable for their performance, including annual performance management, ongoing development, and corrective action where needed

Monitors staff’s interaction with youth and other team members, coaching them to improve job performance through evaluation, role modeling, and training Performs other duties as assigned Program Team consist of Supervisors, Therapists, Caseworkers, Youth Care Workers, HHS, JCS, families and others involved in supporting the youth.

Required Qualifications And Skills Bachelor’s degree in Social Work or related field, such as sociology, psychology, human services, or other degrees, or equivalent work experience

Meets state licensing requirements under the appropriate chapter according to the program (Chapter 109 or Chapter 114)

At least 2+ years of related experience in child welfare services

At least 2+ years of direct leadership experience

Demonstrated performance as a leader,



including the ability to build and motivate high-performing teams through good judgement, common sense, and the capacity for growth

Evidence of emotional stability and maturity, with demonstrated capability of working with and establishing relationships with youth who have program behaviors or emotional difficulties

Critical thinker and problem solver who demonstrates decision-making and time-management skills

Excellent interpersonal and communication skills

Able to work independently, with minimal oversight, and with high ethical standards

Able to deal tactfully with youth, family members, visitors, government agency representatives and the general public

Able to provide positive role modeling for residents in areas of communication, decision-making, and problem solving

Willing to make decisions based on what’s best for kids and families

Willing to participate in all scheduled meetings, trainings and supervision sessions as requested

Basic computer skills including experience working in Microsoft Windows and Office products

Clear criminal and child abuse background checks

Acceptable driving record Preferred Qualifications And Skills Proven experience leading a child welfare program is preferred

Understanding of the Juvenile Court System and the Department of Human Services system

Experience working with children and families in a community-based program preferred

Knowledge in the field of child services helpful. Knowledge or prior experience working with high-risk youth, especially with youth who have experienced abuse, neglect, homelessness, or other traumatic experiences preferred Responsible for the management, coordination, and leadership of one of Ellipsis’s core programs. Provides the leadership, coordination, and role modeling needed to ensure the efficient and effective delivery of services to youth, while maintaining program standards.

Essential Duties And Responsibilities Strategy Works to understand leadership’s goals around program strategy and determines how these goals translate into program policies and practices

Makes daily decisions in support of the program strategy for the organization

Communicates program-related updates or changes to leaders and/or direct care staff with instructions about how to incorporate this into program and licensing standards, policies, and procedures

Proactively supports Youth Care Workers and other care professionals to ensure their actions reflect Ellipsis’s organizational strategy and priorities Youth Placement and Discharge Coordinates youth placements, including intake and discharge decisions

Approves all probations and decisions to discharge, both scheduled and unscheduled Youth Care and Assessment Ensures the implementation of the Service Plan for each youth through regular collaboration with the Program Team

Monitors and oversees communication to all individuals associated with a youth, including families, counselors, therapists, direct care staff, school personnel, the Department of Human Services, Juvenile Court staff, and any others involved in the youth’s support system

Oversees required paperwork, including timely report writing, file management, outcomes measures,



and any other documentation to ensure Ellipsis is in compliance with all auditing requirements Program Activities Assists the Program Team in organizing all program activities; these may include, but are not limited to recreation, education, and work details Crisis Intervention Collaborates with the COO to develop crisis and behavior management techniques that are helpful to the youth and Ellipsis staff; ensures that these techniques are shared through proper training and coaching

Acts as a resource to help in solving an immediate crisis or problem

Reviews and responds to all significant incidents

Is subject to 24-hour emergency call and on occasion will return to Ellipsis facilities to handle emergency situations Program Environment Ensures that custodial and maintenance needs which cannot be managed by program staff are escalated to the Chief Operating Officer for resolution

Orders supplies, including food, clothing, or other items

Ensures that all program facilities and supplies are clean and orderly Employee Development Manages performance of the leaders and individual contributors within the assigned Program Team*

Works with team members to establish performance goals and hold them accountable for their performance, including annual performance management, ongoing development, and corrective action where needed

Monitors staff’s interaction with youth and other team members, coaching them to improve job performance through evaluation, role modeling, and training Performs other duties as assigned Program Team consist of Supervisors, Therapists, Caseworkers, Youth Care Workers, HHS, JCS, families and others involved in supporting the youth.

Required Qualifications And Skills Bachelor’s degree in Social Work or related field, such as sociology, psychology, human services, or other degrees, or equivalent work experience

Meets state licensing requirements under the appropriate chapter according to the program (Chapter 109 or Chapter 114)

At least 2+ years of related experience in child welfare services

At least 2+ years of direct leadership experience

Demonstrated performance as a leader, including the ability to build and motivate high-performing teams through valuable judgement, common sense, and the capacity for growth

Evidence of emotional stability and maturity, with demonstrated capability of working with and establishing relationships with youth who have program behaviors or emotional difficulties

Critical thinker and problem solver who demonstrates decision-making and time-management skills

Excellent interpersonal and communication skills

Able to work independently, with minimal oversight, and with high ethical standards

Able to deal tactfully with youth, family members, visitors, government agency representatives and the general public

Able to provide positive role modeling for residents in areas of communication, decision-making, and problem solving

Willing to make decisions based on what’s best for kids and families

Willing to participate in all scheduled meetings, trainings and supervision sessions as requested

Basic computer skills including experience working in Microsoft Windows and Office products

Clear criminal and child abuse background checks

Acceptable driving record Preferred Qualifications And Skills Proven experience leading a child welfare program is preferred

Understanding of the Juvenile Court System and the Department of Human Services system

Experience working with children and families in a community-based program preferred

Knowledge in the field of child services helpful. Knowledge or prior experience working with high-risk youth, especially with youth who have experienced abuse, neglect, homelessness, or other traumatic experiences preferred Please complete an application or send resume to Regina Hughes at [email protected].

📌 Program Director (Quebec City)
🏢 Ellipsis
📍 Quebec City