About Us

At The Apricity Group, we help organizations unlock growth and create lasting impact through innovative strategies, partnerships, and solutions. Our team thrives on collaboration, curiosity, and execution — driving results while staying true to our values of integrity, adaptability, and excellence.

We’re expanding our Rocketlane PSA Implementation Practice and are looking for a Project Manager to help drive results!

Role Overview

As a Project Manager, you will own the successful delivery of Rocketlane PSA implementations from kickoff through go-live and adoption. You will lead customers and delivery teams through complex onboarding journeys driving clarity, accountability, and momentum at every stage.

This is not a status-reporting role.

You are the quarterback of the engagement: aligning stakeholders, managing risks, guiding decisions, and ensuring customers realize value fast. You’ll balance consultative leadership with operational rigor, keeping projects on track while advising customers on best practices and course-correcting when needed.

This role blends customer-facing consulting, delivery leadership, and business ownership. You’ll work closely with Solution Architects, Consultants, and Integration specialists to deliver scalable, repeatable outcomes across multiple clients.

Key Responsibilities

Own the full project lifecycle from kickoff through go-live and transition

Lead discovery, planning, and alignment sessions with customer stakeholders

Establish clear scope, outcomes, and success criteria

Translate business objectives into actionable delivery plans

Drive cross-functional delivery across Solution Architects, Consultants, Integrations, and Data teams

Run governance cadences, status reviews, and executive updates

Proactively identify risks, dependencies, and trade-offs resolving them quickly

Manage scope changes and protect delivery integrity





Guide customers toward Rocketlane and Professional Services best practices (not just take requests)

Lead tough conversations and escalations with confidence and clarity

Track budgets, forecasts, utilization, and project margin

Ensure adoption readiness through training, change management, and transition planning

Use AI tools, automations, and standardized assets to streamline project operations

Conduct retrospectives and continuously improve delivery playbooks

Success Metrics

On-time, on-budget project delivery

Project margin attainment

Customer satisfaction (CSAT/NPS)

Time-to-value and successful go-live outcomes

Scope stability and change control effectiveness

Low escalations and smooth stakeholder alignment

Team utilization and forecast accuracy

Delivery process improvements and reusable practices created

Qualifications Must Have Skills

Professional English proficiency is a must.

Delivery Leadership

3+ years leading SaaS or PSA implementations

Proven ability to run multiple customer engagements simultaneously

Experience owning projects end-to-end with minimal supervision

Strong understanding of onboarding and implementation best practices

Consulting & Stakeholder Management

Comfortable leading workshops and executive conversations

Ability to be assertive and guide customers toward the right approach

Experience navigating escalations and difficult trade-offs

Excellent written and verbal communication

Strong facilitation and decision-making skills

Operational & Business Acumen





Experience managing scope, budgets, and financial performance

Resource planning and forecasting experience

Risk management mindset

Data-driven approach to delivery performance

Ownership & Problem Solving

Bias for action and accountability

Thrives in ambiguity and fast-paced environments

Proactively removes blockers rather than escalating them

Strong organizational discipline and follow-through

Bonus Skills

Experience with PSA tools (Rocketlane, Certinia, Kantata, etc.)

Professional Services or consulting delivery background

Familiarity with CRM/ERP ecosystems

Change management or adoption experience

PMP, CSM, or equivalent mindset

Experience using AI/automation to improve operational efficiency

Training & Certification Path (Required)

Rocketlane Academy Training Path – 1 week

TAG Rocketlane Implementation Methodology Review – 2 days

Klient PSA Training – 2 days

Klient PSA Time Tracking – 1 day

Admin Teach Back – 1 week

Career Path

Associate PM → Project Manager → Senior PM

You’ll Thrive Here If You

Love owning outcomes, not just managing tasks

Naturally step into leadership in ambiguous situations

Enjoy running customer conversations and building trust quickly

Stay calm under pressure and solve problems proactively

Like balancing people, process, and business results

Want to help shape a modern, AI-first Professional Services practice

What We Offer

Competitive base salary.

Training, mentorship, and opportunities for career growth.

A collaborative, supportive, and innovative team culture.

Flexible work environment (remote or hybrid depending on role).

Prospect to make a direct impact on the company’s growth and success Professional english proficiency is a requirement for this position. Travel is anticipated between 15-25%.

📌 Project Manager (Toronto)
🏢 The Apricity Group
📍 Toronto