Client Experience Coordinator The Wellness Hub is a unique health and wellness clinic in Stoney Creek, that has created a collective of health care practitioners focusing on family, women’s and paediatric health. we are looking for a talented client experience coordinator to join our team of chiropractors, physiotherapists, massage therapists, naturopaths, physiotherapists, manual osteopathic practitioners and psychotherapists.

you are

· a multi-tasker

· people person with solid communication skills

· collaborate and work with like-minded team members

· strong organizational skills

· foster a positive, warm and welcoming environment for clients and families prior, during and after treatment sessions

· 2+ years of experiencing working in customer service

· resourceful, adaptable, hardworking individual that thrives in fast-paced, collaborative work environments

· experience in an administrative role [health industry] required

· excellent written and verbal communication skills

· love working with families and children you will

· deliver expectational experience through a client’s journey from booking an appointment, greeting as they enter the clinic to receiving payment

· create a welcoming, warm and supportive environment for all clients

· interact positively with clients before, during and after their treatment sessions

· support new and existing clients through booking appointments, completing, intake forms, taking payment and booking follow up appointments through an online booking system

· ensure all paperwork is signed,



complete, accurate and organized

· build report with patients through strong communication skills

· answer phone calls, respond to voice messages and emails in a timely manner.

· answer patient related questions regarding health care services offered

· manage a busy schedule, organizing appointments for all practitioners

· work with practitioners to create lead opportunities and growth within the clinic

· adhere to opening, midday and closing procedures

· ensure cleanliness and overall upkeep of clinic fixtures, equipment, including regular laundering of sheets and garbage disposal

· replenish supplies and track inventory

· invoice management and complete all cash-reconciliation and reporting processes

· follow up with new and existing patients and provide reminder calls when requested

· complete internal administrative work

· participate in career development and workshop training benefits

· competitive compensation

· mentorship and support

· leadership opportunities

· culture that fosters both personal and professional growth

· company events

Follow us @thewellnesshubco

Learn more www.thewellnesshub.co

Email resume to [email protected]

Pay: $20.00-$24.00 per hour

Benefits

- Company events
- On-site parking

Application question(s):
- Are you available mornings, afternoons, evenings and weekends?
- How many years of medical administrative experience do you have?

Education:
- Bachelor's Degree (preferred)

Work Location: In person

📌 Receptionist (Stoney Creek)
🏢 the wellness hub
📍 Stoney Creek