Airbnb is seeking a CS Team Specialist to support internal CS services from the West Coast of Canada, with remote eligibility. The role focuses on operational excellence, guiding day-to-day case handling, and coordinating with Ambassadors, Supervisors, OMs, and Delivery Excellence Managers.
Fluency in English is required and the position may evolve with business needs. The role emphasizes real-time guidance, balance of workloads, and a focus on delivering high-quality customer facing outcomes