Cogeco Connexion is seeking a Retention Specialist for a home-based role across Ontario. The position focuses on downgrades/disconnections, maximizing retention and sales, and delivering high-quality customer service. You will resolve issues, negotiate effectively, and work to exceed targets.
The role requires solid communication, prior retention/sales experience, and adaptability to a 24/7 environment. Post-secondary education is preferred, and a high school diploma is mandatory.