Cogeco Connexion Inc is seeking a Technical Support Agent to deliver first-line support for oxio customers in Canada. You will diagnose issues, troubleshoot, and resolve technical problems across multiple services while meeting SLAs and maintaining customer satisfaction.
This role is remote, nationwide, with shift-based hours to align with customer demand. Ideal candidates bring 2+ years in tech support, familiarity with Slack, Google Apps, Jira, Remedy, and Confluence, and a customer‑obsessed
📌 Remote Technical Support Specialist for Customer Success (Burlington)
🏢 Cogeco Connexion
📍 Burlington
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