Brims Auto Inc. is seeking a motivated and professional Rental Coordinator to assist customers looking for vehicle rental solutions through our growing rental sourcing network.

This is a sales and customer coordination role. You will work with incoming leads who are interested in obtaining a rental vehicle, guide them through our application and booking process, coordinate suitable rental options through our provider network, and help move qualified clients from inquiry to completed booking.

Brims Auto uses automated systems to assist with lead intake, follow-ups, and administrative tasks. Your role is to provide the human communication, judgment, organization, and closing support needed to move client files forward efficiently.

Key Responsibilities

- Respond to incoming rental inquiries by phone, text, email, and other assigned communication channels.
- Assist prospective clients with completing the Brims Auto vehicle application when required.
- Review submitted applications and complete the initial pre-qualification process using company procedures.
- Explain Brims Auto's rental sourcing and booking process clearly and professionally.
- Explain applicable Brims Auto booking/reservation fees and distinguish them from rental-provider deposits and rental charges.
- Follow up with qualified clients regarding outstanding invoices and help convert active inquiries into completed bookings.
- Use Brims Auto's approved provider database and internal procedures to identify suitable rental-provider options.
- Confirm relevant provider requirements and general availability when necessary.
- After the client's Brims Auto booking requirements have been completed, coordinate the appropriate provider connection and sourcing process.




- Communicate provider information and next steps clearly to clients.
- Maintain accurate notes and update client records throughout the process.
- Follow up on open client files and ensure promising leads do not go unattended.
- Handle common customer questions and objections using Brims Auto's provided scripts and training materials.
- Escalate unusual disputes, refund requests, compliance concerns, or situations outside established procedures to management.
- Work alongside Brims Auto's automated lead-management systems while providing human support where needed.
- Follow company privacy, documentation, customer-service, and compliance procedures.

What We're Looking For

We are looking for someone who is:

- Comfortable speaking with customers by phone and text.
- Confident following up with leads and asking for the sale.
- Professional, patient, and clear when explaining fees and processes.
- Organized and able to manage several active customer files at once.
- Comfortable working with structured scripts, checklists, and SOPs.
- Able to follow established procedures rather than make unauthorized promises to customers.
- Comfortable using websites, CRM systems, online invoices, messaging platforms, and AI-assisted business tools.
- Reliable with follow-ups and documentation.
- Able to work independently while knowing when a situation should be escalated.
- Interested in automotive, rental, leasing,



sales, or customer-service operations.

Previous automotive or rental experience is an asset, but not required. Training, scripts, objection-handling guides, and operating procedures will be provided.

Important Role Expectations

Rental-provider pricing, deposits, vehicle availability, insurance requirements, and approval criteria can vary. Rental Coordinators are expected to communicate information accurately and must not guarantee vehicle availability, provider approval, pricing, deposits, or pickup times unless confirmed through the appropriate process.

The successful candidate should be comfortable working in a structured setting where accuracy and customer communication are just as important as closing sales.

Why Join Brims Auto?

Brims Auto is building a technology-supported vehicle rental and leasing operation designed to combine automation with effective human customer service.

This position offers an opportunity to join the operation while its systems and provider network continue to expand. Rather than spending your time on repetitive administrative work, you'll focus primarily on the parts of the customer journey where people add the most value: communication, coordination, problem-solving, follow-up, and closing.

Job Type: Part-time / On-call, with opportunity for increased hours as volume grows.

Experience:

Customer service or sales: Preferred

Automotive or rental industry: Asset, not required

Training: Provided

Pay: $365.00-$1,200.00 per week

Benefits

- Commuter benefits
- Company car
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
- Work from home

Work Location: Remote

📌 Rental Coordinator (Canada)
🏢 Brimsauto
📍 Canada