Build the future with us

Are you driven by customer service and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Representative, Customer Service - Group Savings and Retirement, you will play a key role in supporting our clients by delivering a personalized, skilled, and high-quality customer experience.

If you enjoy understanding clients’ needs, identifying the right solutions, and exceeding expectations, this opportunity is for you. You will join a team recognized for its collaborative spirit, ongoing support, and commitment to customer service excellence, with no solicitation or sales required.

What you'll accomplish with us

As a Representative, Customer Service - Group Savings and Retirement, you will be at the core of our mission. Here are the main responsibilities:

- Deliver a high-quality customer experience through phone and email interactions.

- Understand clients' needs and guide them toward appropriate solutions.

- Respond to inquiries with professionalism, empathy, and efficiency.

- Provide guidance regarding financial services products and savings plans.

- Analyze and resolve more complex situations by identifying suitable solutions.

- Use the tools and software required to perform effectively in the role.

- Contribute to customer service best practices across the team.

- Collaborate with team members to ensure a consistent and positive client experience.

What could accelerate your success in this role

We're looking for someone who:
- Is recognized for their excellent interpersonal and relationship-building skills.

- Stands out for their professionalism and customer-focused approach.

- Demonstrates strong stress management skills in a dynamic environment.

- Has strong problem-solving and analytical abilities.





- Has at least two (2) years of customer service experience.

- Is comfortable working with computers and a variety of software applications.

- Is available to start on October 13, 2026.

- Has strong English and French communication skills, both spoken and written.

- Advanced level of English and French proficiency required, as the incumbent will be expected to communicate verbally and in writing with English-speaking and French-speaking clients and colleagues across Canada on a frequent basis.

Why you'll love working with us

- A paid five-week training program upon joining the team.

- Ongoing support from a trainer and a coach to help guide your development.

- A work environment where learning and development merge with a collective pursuit of excellence. ,

- AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth. ,

- Managers who value autonomy and actively support their teams.

- A remote work opportunity with on-site presence required 2 to 4 times per month at an office in Québec City, Montréal, or Toronto.

- A collaborative team environment where teamwork and enjoyment at work are important.

- Continuous learning and career growth opportunities within a rapidly growing organization.

Competitive Benefits

- A 35-hour work week scheduled between 8:00 a.m. and 8:00 p.m., Monday to Friday, with schedules provided one month in advance.

- Flexible group insurance plans.

- Competitive retirement savings plan.

- Employee share purchase plan.

- Vacation program, wellness days, and personal development days.

- Telemedicine services.

- Employee and Family Assistance Program (EFAP).

- Comprehensive health program and competitive working conditions.

- Discounts on iA products and much more.

At iA, we believe in potential and value diverse experiences.

📌 Representative, Customer Service - Group Savings and Retirement (Quebec City)
🏢 iA Financial Group
📍 Quebec City