Permanent Full-Time | Multiple Locations Across Winnipeg

Competitive Salary + Comprehensive Benefits

Help Keep Great Communities Running Smoothly A well-established Winnipeg property management company is looking for a dependable and organized Resident Relations Manager to support a portfolio of approximately 300 to 500 residential units across multiple locations.

This is a hands-on role for someone who enjoys working with people, solving problems and keeping several moving parts on track. One moment you may be helping a resident, the next you may be inspecting a building, coordinating a repair or updating a report.

There is variety in the role, so being able to multitask, communicate clearly and stay organized is important. You do not need to know everything on day one, but you should be comfortable taking ownership, learning new systems and following through.

This is a non-live-in position. Daily travel between properties is required, so candidates must have a valid driver’s licence and reliable vehicle.

What We Offer

- Market-competitive salary based on experience and qualifications
- Health and dental benefits
- Life and disability insurance
- Health spending account
- Company pension plan
- Employee Assistance Program
- Paid vacation and sick time
- Free parking
- Training and ongoing support
- A collaborative team and supportive leadership
- A stable, permanent full-time position
- The opportunity to make a real difference in residents’ everyday experience

What You Will Be DoingResident Support

- Serve as a main point of contact for residents across your assigned buildings
- Respond to resident questions, concerns and requests in a timely and respectful way
- Communicate building updates, notices and important information clearly
- Help resolve concerns calmly, fairly and professionally
- Build positive relationships while maintaining appropriate boundaries and following company policies

Building Oversight

- Visit multiple properties throughout the day
- Complete regular inspections of common areas, grounds and building conditions
- Help ensure buildings are clean, safe, welcoming and well maintained
- Identify maintenance,



cleaning or safety concerns and make sure they are properly reported
- Follow up on outstanding work to ensure nothing gets lost in the shuffle

Maintenance Coordination

- Work closely with maintenance teams and external contractors
- Submit and monitor service requests
- Help coordinate access to suites and building areas when work is required
- Keep residents informed about repair timelines and service updates
- Confirm that completed work meets company expectations

Leasing Support

- Assist prospective residents and answer general questions about available suites
- Conduct suite showings when required
- Support move-ins, move-outs and suite turnover coordination
- Help prepare buildings and suites for new residents
- Work with the leasing team to provide a smooth and welcoming rental experience

Administration and Technology

- Maintain accurate notes, inspection records, reports and resident information
- Use email, mobile applications and property management software throughout the day
- Prepare notices and basic written communication
- Track outstanding tasks and follow up with the appropriate team members
- Learn and confidently use the company’s digital systems and processes

What We Are Looking For

- Experience in property management, customer service, hospitality, housing or building operations is an asset
- Strong written and verbal communication skills
- Excellent organization and time-management abilities
- The ability to manage several priorities without losing track of the details
- Comfort travelling between multiple properties during the workday
- Confidence using email, smartphones, digital tools and online systems
- A willingness to learn property management software
- A calm and professional approach to difficult conversations




- Good judgment and the ability to handle sensitive resident matters respectfully
- Basic knowledge of building maintenance or cleaning standards is helpful
- A valid driver’s licence and reliable vehicle are required
- Availability to respond to occasional urgent or after-hours situations when needed

You May Be a Excellent Fit If You Are

- Approachable, respectful and comfortable speaking with different types of people
- Tech-savvy and quick to learn new systems
- Able to multitask without letting important details slip
- Someone who communicates clearly instead of leaving people guessing
- Organized enough to manage multiple buildings and competing priorities
- Comfortable working independently while staying connected with the team
- Proactive and willing to address concerns before they grow into larger problems
- Dependable, patient and not easily rattled when the day gets busy
- Someone who takes pride in helping residents feel comfortable in their homes

A Role With Purpose Property management is about more than buildings, inspections and work orders. It is also about people and the communities they call home.

As Resident Relations Manager, you will help make sure residents feel heard, properties are looked after and daily operations stay on track. Some days will be predictable. Other days may have a few plot twists. Either way, you will have the support of an experienced team behind you.

If you are organized, comfortable with technology and enjoy a role that combines people, properties and problem-solving, we encourage you to apply.

Please submit your résumé outlining your relevant customer service, property management, hospitality, administrative or building operations experience.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

The employer is committed to fostering an inclusive and diverse workplace and welcomes applications from all qualified candidates.

Pay: From $45,000.00 per year

Benefits

- Company pension
- Disability insurance
- Employee assistance program
- Life insurance
- Mileage reimbursement
- On-site parking

Work Location: In person

📌 Resident Manager (Winnipeg)
🏢 AQ Communications
📍 Winnipeg