We are hiring a Resolution Specialist--Bilingual, Collections!

Reporting To

Supervisor, Collections Full-Time/Part- Time Salary Range: 12-month contract $43,000 - $53,000 Posting Date August 6, 2026 Closing Date August 27, 2026 Hours Of Work 8:30 a.m. – 5:00 p.m.

Grade Office Location: 6.5 Toronto Great location! Steps away from the main public transit station What We Offer Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities! Eligibility for benefits is dependent on the terms of employment The Opportunity Reporting to the Supervisor, the Bilingual Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.

How You Will Contribute

Investigation of delinquent accounts in assigned portfolio

Collection/administration of portfolio

Minimize exposure to monetary losses or damage to investors and corporate image

Assist clients in budgeting and planning to correct existing and avoid future delinquency

Assessment and collection of fees

Review bankruptcy and consumer proposals and filing proof of claim when required

Collection of common expenses, strata liens, tax and utility arrears

Set up of arrears settlement payments

Process new PAC information

Provide credit ratings and mortgage verifications

Collection of deficiency balances on discharged mortgages

Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The Experience You Need

Robust communication and interpersonal skills

Excellent analytical and problem-solving skills

Team player who also works well independently

Able to meet deadlines

Competency in MS Office; capacity to learn new technologies/systems

Shift work will be required

Bilingualism (French, English)



required – interactions with English-speaking customers or partners Working Environment And Physical Demands Analysis Office environment

Periods of high volume with tight timelines

Long periods of stationary position/sitting

Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)

Long periods of time in viewing a computer screen

Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program. Why join First National?

Competitive Compensation

Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)

Extensive training programs to set our employees up for success Modern office environment conducive to collaboration

Supportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The Team You’ll Join Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First

National has been consistently recognized as a outstanding place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial

Intelligence is not used in our recruitment or hiring process for this role.

First

National is proud to be an equal chance employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First

National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process. #FNLOON

📌 Resolution Specialist--Bilingual, Collections (East York)
🏢 First National Financial
📍 East York