Job summary

We are seeking an experienced, customer-focused, and results-driven Restaurant Operations Manager to oversee the daily operations of our restaurant. The successful candidate will be responsible for ensuring efficient restaurant operations, maintaining exceptional customer service, managing staff, controlling costs, and optimizing profitability.

Min Qualification: HND Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Delta, Nigeria

Job descriptions & requirements

Responsibilities:

- Oversee the day-to-day operations of the restaurant to ensure smooth and effective service.

- Develop and implement operational procedures to improve productivity and service quality.

- Ensure the restaurant is clean, organized, and fully operational at all times.

- Monitor food preparation, service delivery, and overall guest experience.

- Ensure compliance with company standards and operational policies.

- Recruit, train, supervise, and evaluate restaurant staff.

- Prepare work schedules and manage staff attendance and shift rotations.

- Motivate employees to deliver excellent customer service and achieve performance goals.

- Conduct regular team meetings and staff training sessions.

- Address employee performance issues and implement corrective actions where necessary.

- Ensure guests receive exceptional dining experiences.

- Handle customer complaints and resolve service issues promptly and professionally.

- Monitor customer feedback and implement service improvement initiatives.





- Build and maintain positive relationships with customers to encourage repeat business.

- Prepare and manage restaurant operational budgets.

- Monitor daily sales, expenses, and profitability.

- Oversee inventory management, stock control, and ordering of food, beverages, and supplies.

- Minimize waste and control food and operating costs.

- Ensure accurate cash handling, reconciliation, and financial reporting.

- Ensure compliance with food safety, hygiene, sanitation, and health regulations.

- Monitor food quality and ensure consistency in product presentation.

- Conduct routine inspections to maintain cleanliness and safety standards.

- Ensure all staff follow food-handling and workplace-safety procedures.

- Develop strategies to increase sales and customer retention.

- Coordinate promotional activities, marketing campaigns, and special events.

- Analyze operational performance and prepare management reports.

- Identify opportunities to improve efficiency, profitability, and customer satisfaction.

Requirements:

- Minimum of an HND in Hospitality Management, Business Administration, Hotel Management, or a related field.

- Proven years of experience in restaurant or hospitality operations.

- Strong knowledge of restaurant operations, food service management, and customer service.

- Proficiency in Microsoft Office Suite and restaurant POS systems.

- Excellent leadership, communication, and interpersonal skills.

- Strong financial management, budgeting, and analytical abilities.

- Ability to work in a fast-paced workplace and manage multiple priorities.

📌 Restaurant Manager (Delta)
🏢 Kenex Konsults International
📍 Delta