Elevate customer experiences with FIKA as a Retail Experience Lead. Oversee store operations and team management to ensure exceptional customer service every day. FIKA is looking for a Retail Experience Lead responsible for opening, closing, and supervising daily operations. You will guide staff, uphold store appearance, and address customer inquiries, ensuring top-notch service standards. Your leadership will help foster a welcoming environment for all cannabis consumers. Key Responsibilities:

- Open and close the retail store, managing alarms
- Greet and assist customers with exemplary service
- Train and onboard team members effectively
- Ensure a compliant and educational workplace
- Address and resolve customer complaints professionally Requirements:
- Minimum 2 years retail industry experience
- Clear criminal record and Provincial Cannabis Certification
- Robust customer service and conflict resolution skills
- Familiarity with cash management and retail practices
- Excellent organizational and time management abilities Lead by example in delivering exceptional service and education at FIKA, enhancing the retail experience for every visitor.

📌 Retail Experience Lead at FIKA (Canada)
🏢 Friendly Stranger
📍 Canada