Elevate your retail career with FIKA as a Retail Experience Lead, overseeing operations and enhancing customer service. Lead the team while ensuring compliance and a stellar shopping experience. FIKA, a pioneering cannabis lifestyle brand, seeks a Retail Experience Lead to manage daily operations across its retail locations in Canada.

This role involves supervising staff, assisting with customer interactions, and maintaining store standards. You will play a crucial part in onboarding and training team members, ensuring exceptional service and effective cash management in a energetic environment. Key Responsibilities:

- Open and close the retail store, managing alarms
- Greet and assist customers, fostering positive relationships
- Model exemplary customer service and product knowledge
- Train and onboard new team members thoroughly
- Communicate store policies and changes effectively Requirements:
- Minimum 2 years retail experience required
- High school diploma or GED needed
- Proven customer service and troubleshooting skills
- Familiarity with sales software and alarm systems
- Clear criminal record and Provincial Cannabis Certification Become a key leader at FIKA, driving retail excellence and customer satisfaction.

📌 Retail Experience Lead at FIKA (Midland)
🏢 Friendly Stranger
📍 Midland