Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Guest Experience Agent

Revelstoke Mountain Resort (RMR) and The Sutton Place Hotel are proud members of Northland Properties Corporation (NPC), Canada’s largest privately owned hospitality group. Since opening in 2007, RMR has earned an international reputation for its big mountain terrain, legendary powder, and authentic Canadian mountain town atmosphere.

Located at the base of the resort and just steps from the gondola, The Sutton Place Hotel is a luxury 4-star property that offers guests a seamless blend of comfort and adventure. Together, the resort and hotel deliver world-class hospitality and unforgettable experiences, whether guests come for outdoor adventure, relaxation, or a mix of both.

If you are passionate about guest service, thrive in a fast-paced environment, and want to be part of a team that values both adventure and professionalism, we invite you to join our Central Reservations team.

JOB SUMMARY

As the first point of contact for our guests, the Guest Experience Agent plays a key role in shaping the guest experience at both Revelstoke Mountain Resort and The Sutton Place Hotel. This role requires a detail-oriented and service-driven individual who can effectively manage guest and FIT reservations, provide information, and promote all that the resort and hotel have to offer.

The successful candidate thrives under pressure, delivers exceptional customer service, and acts as an ambassador for Revelstoke by promoting accommodations, resort services, activities, the community,



and FIT booking opportunities.

KEY RESPONSIBILITIES

Handle incoming reservations via phone, email, and online systems in a professional and courteous manner.

Use Aspenware, RTP, and Opera Cloud and other booking platforms to make, modify, and cancel reservations.

Process payments, issue confirmations, and maintain accurate records of reservations, room assignments, and guest accounts.

Manage FIT reservations by creating, modifying, and confirming bookings, coordinating package components, and ensuring guest details, payments, and documentation are accurate and complete.

Act as the hotel operator, assisting both future and in-house guests with inquiries and requests.

Drive sales and promote resort offerings, including accommodations, lift tickets, rentals, snow school, season passes, dining, and special packages, while managing reservations and guest bookings

Up-sell by informing guests of value-add options (e.g., lift ticket bundles, rental add-ons, or activity packages).

Provide accurate information about hotel services, resort departments, and community offerings.

Work closely and collaboratively with all hotel and resort departments to ensure seamless guest service.

Address guest complaints and resolve issues promptly with professionalism.

Support the Guest Services, Front Desk, and Sales teams as required, performing additional duties as needed.

MINIMUM REQUIREMENTS

High school diploma, G.E.D., or equivalent (post-secondary in hospitality/tourism an asset).

Previous experience in sales, reservations, or customer service—hospitality or ski resort experience strongly preferred.





Knowledge of reservation and sales systems (Inntopia, RTP, Opera, or similar) is an asset.

Experience working with FIT reservations, rooming lists, wholesale or travel trade bookings, or contracted packages is considered a strong asset.

Strong written and verbal communication skills; additional languages (French, German, Spanish, etc.) considered an asset.

Exceptional interpersonal, conflict resolution, and objection-handling skills.

Ability to multi-task and adapt quickly in a dynamic environment.

Highly organized, detail-oriented, and proficient with Microsoft Office Suite and data entry.

Flexible availability, including evenings, weekends, and holidays.

COMPENSATION AND BENEFITS

- Free Season pass
- Discounted lift tickets for friends and family
- Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resorts
- Discounts at Sutton and Sandman hotels (employee and friends/family)
- Additional Northland Properties discounts via a Perks program with other vendors DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal prospect employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

📌 RMR 2026 - Advertising and Promotion - Guest Experience Agent (Revelstoke)
🏢 Northland Properties
📍 Revelstoke