Compensation & Role Details Expected base salary range: $90,000 – $100,000 CAD, depending on experience and qualifications.

Role Type: New Role.

AI Disclosure: AI may be used during the hiring process.

Key Responsibilities - Own and manage a portfolio of channel partners using Points at Work, including resellers, agencies, distributors, or other indirect go-to-market relationships as relevant.

- Act as the primary relationship and commercial lead for named partners, building trusted working relationships with commercial, operational, marketing, loyalty, digital, support, and programme stakeholders.
- Develop and maintain robust partner account plans covering relationship objectives, programme performance, stakeholder mapping, renewal readiness, risks, service issues, adoption priorities, and measured growth opportunities.
- Lead regular business reviews, governance forums, and working sessions with partners, ensuring there is clear visibility of performance, open actions, priorities, and next steps.
- Maintain a clear view of partner health across the portfolio, identifying commercial, operational, relationship, service, or adoption risks early and driving disciplined mitigation plans.
- Partner closely with delivery, product, support, operations, analytics, finance, marketing, and leadership teams to ensure commitments are met, issues are resolved promptly, and the partner experience is coherent.




- Drive strong retention and renewal readiness across the portfolio through proactive stewardship, credible partner engagement, and clear control of risks, dependencies, and service commitments.
- Help partners maximise value from Points at Work through stronger adoption, usage, reporting, promotional activity, campaign planning, and service improvement.
- Identify and progress sensible expansion opportunities within the existing partner base, including wider rollout, increased usage, additional services, or selected cross‑sell opportunities.
- Support commercial discussions with partners, including renewals, scope changes, pricing conversations, and contract‑related working sessions in conjunction with leadership and relevant functional teams.
- Serve as an escalation point for day‑to‑day partner issues, helping restore confidence, clarify ownership, and keep actions moving with pace and discipline.
- Raise the standard of partner account management through stronger CRM hygiene, reporting, forecasting, governance cadence, action tracking, and internal visibility.
- Represent the voice of the partner internally, helping influence service improvement, reporting, process design, and the operating model for Points at Work.

Work Schedule Scheduled Weekly Hours: 37.5.

Positions

Available 1 opening.

Worker Type

Professional (Fixed Term).

Business Unit Carlson Marketing

Solutions - Canada.

Jonas

Software is an Equal Prospect Employer.

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