Senior Appian Developer to lead L2/L3 production support, incident management, and root cause resolution across Appian Workflow, RPA, and IDP applications for an enterprise client.

- Post-secondary degree or diploma in business or computer science, or an equivalent combination of training and experience, with a minimum of 5 years as an Appian Platform engineer or developer.
- Appian Work flow, IDP and RPA skills
- Solid experience supporting production systems, including incident management (L2/L3), root cause analysis, and system operations.
- Hands-on experience with Appian, including support and maintenance of low-code applications, as well as Appian RPA and IDP (Intelligent Document Processing) solutions in production environments.
- Experience with logical data modelling and supporting integrations between SAP systems and various third-party and legacy systems.
- Proven ability to prioritize, plan, and coordinate KTLO activities while managing incidents, defects, and changes.
- Demonstrated expertise in troubleshooting complex technical issues and delivering sustainable fixes and automation.
- Experience mentoring team members on support processes, troubleshooting techniques, and operational best practices.
- Strong communication skills with the ability to collaborate across technical and business teams and clearly articulate issues and resolutions to non-technical stakeholders.
- Highly analytical with excellent problem-solving abilities, with a focus on system stability, performance, and continuous improvement.
- Experience in financial services or regulated environments is an asset. Familiarity with Agile practices in a support context and working knowledge of tools such as Jira, Confluence, GitLab, and ServiceNow.
- Appian Certified Senior or Lead Software Developer Certification Recommended.
- Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.
- Leads troubleshooting and resolution of complex production issues (L2/L3),



ensuring timely restoration within SLAs.
- Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.
- Drives problem management by addressing recurring issues through root cause fixes and automation.
- Enhances system performance and resilience through targeted improvements and tuning.
- Supports change and release activities to ensure smooth, low-risk deployments.
- Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.
- Maintains runbooks and documentation to improve support efficiency.
- Drives automation to reduce manual effort and improve response times.
- Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.

Any specific tools/skillset

- Post-secondary degree or diploma in business or computer science, or an equivalent combination of training and experience, with a minimum of 5 years as an Appian Platform engineer or developer.
- Appian Work flow, IDP and RPA skills
- Strong experience supporting production systems, including incident management (L2/L3), root cause analysis, and system operations.
- Hands-on experience with Appian, including support and maintenance of low-code applications, as well as Appian RPA and IDP (Intelligent Document Processing) solutions in production environments.
- Experience with logical data modelling and supporting integrations between SAP systems and various third-party and legacy systems.
- Proven ability to prioritize, plan, and coordinate KTLO activities while managing incidents, defects, and changes.




- Demonstrated expertise in troubleshooting complex technical issues and delivering sustainable fixes and automation.
- Experience mentoring team members on support processes, troubleshooting techniques, and operational best practices.
- Strong communication skills with the ability to collaborate across technical and business teams and clearly articulate issues and resolutions to non-technical stakeholders.
- Highly analytical with excellent problem-solving abilities, with a focus on system stability, performance, and continuous improvement.
- Experience in financial services or regulated environments is an asset. Familiarity with Agile practices in a support context and working knowledge of tools such as Jira, Confluence, GitLab, and ServiceNow.
- Appian Certified Senior or Lead Software Developer Certification Recommended.

Role profile description

- Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.
- Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.
- Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.
- Drives problem management by addressing recurring issues through root cause fixes and automation.
- Enhances system performance and resilience through targeted improvements and tuning.
- Supports change and release activities to ensure smooth, low-risk deployments.
- Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.
- Maintains runbooks and documentation to improve support efficiency.
- Drives automation to reduce manual effort and improve response times.
- Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

📌 Senior Appian Developer to lead/production support, incident management, and root cause resolution across Appian Workflow, RPA, and IDP applications for an enterprise client. (Toronto)
🏢 S.i. Systems
📍 Toronto