About Company:

At Delaplex, we believe true organizational distinction comes from exceptional products and services. Founded in 2008 by a team of like-minded business enthusiasts, we have grown into a trusted name in technology consulting and supply chain solutions. Our reputation is built on trust, innovation, and the dedication of our people who go the extra mile for our clients. Guided by our core values, we don’t just deliver solutions, we create meaningful impact.

Your mission will be to serve as the crucial link between our business objectives and technology solutions. As a key player in our organization, you will be responsible for evaluating and meticulously documenting business needs, capturing precise system requirements, use case testing, and facilitating the seamless translation of data between our valued business users and skilled technical developers. You will also play a key role in identifying, defining, and driving effective business processes in an evolving environment where new processes and standards may need to be established.

If you're passionate about driving results and ensuring our technology aligns perfectly with our strategic vision, we invite you to embark on this exciting journey!

Key Responsibilities

- Determines business systems objectives by studying business functions and evaluating end-user requests.
- Contributes business and technical analysis to help determine technical feasibility and development options.
- Recommends business solutions by analyzing requirements, constructing workflow charts, reviewing system capabilities and/or writing detailed specifications.




- Translates business requirements into functional specifications. Documents non-functional requirements.
- Understands system architecture, database concepts, and system interactions sufficiently to analyze business problems and collaborate effectively with technical teams.
- Identifies, defines, and drives business processes and operating procedures to improve consistency, efficiency, and scalability across the organization.
- Performs quality assurance testing as required.
- Proficient in Agile methodologies and Scrum.
- Creates Jira epics and user stories for sprint planning and backlog management.
- Owns Jira story grooming and refinement.
- Facilitates product discovery and use case requirements gathering sessions.
- Enhances systems, processes, and policies by evaluating current design and recommending modifications. Identifies problems and revises procedures.
- Develops user acceptance criteria and high-level test plans and participates in acceptance testing reviews.
- Identifies and documents project requirements. Analyzes complex systems and business processes and recommends creative solutions.
- Leverages AI tools and technologies to improve business analysis activities,

requirement discovery,



documentation quality, process efficiency, and solution recommendations where appropriate.

- Supports business solutions that meet or exceed specified standards and end user requirements by conducting a wide range of quality control tests and analyses. Ensures that system tests are successfully completed and documented, and all problems are resolved.
- Prepares technical reports to summarize results and/or trends.
- Supports end users by writing and maintaining documentation, providing consultative support and training as needed.
- Protects the Company by handling business-sensitive information with appropriate confidentiality.
- Delivers reliable, high-performance applications and technical services.

Experience

- Minimum 2 years of experience in business/functional analysis and use case development.
- Knowledge of Agile frameworks or methodologies (e.g., Scrum, Kanban).
- Strong understanding of AI capabilities and practical use of AI tools to support business analysis, documentation, and process improvement.
- Working knowledge of databases, system architecture, and application workflows to effectively communicate with technical teams and analyze system behavior.
- Experience identifying, defining, and implementing business processes in environments requiring process maturity and standardization.
- Preferred domain experience: Hospitality industry. Candidates with experience in Airline, Reservations, Booking, Travel, or similar transaction-based industries will also be strongly considered.

📌 Senior BA cum SM cum PO (Canada)
🏢 delaPlex
📍 Canada