Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by ensuring the effective delivery of Charles River IMS projects, support and services while working closely with client senior leaders to ensure strategic alignment and strong, long‑term partnerships.

Senior Client

Managers serve a dual purpose – advocating for our clients within Charles River; and serving as a trusted advisor and direct point of contact for the client. As a Senior Client Manager, you will work closely with and influence both internal and client business leaders and decision makers. You will leverage your sharp organizational and strong interpersonal skills to ensure Charles River continues to deliver exceptional client service experiences, while advancing the goals of the organization.

Charles River Client

Managers are expected to actively manage a book of Charles River IMS accounts by: Ensuring a high touch engagement model with clients, including regular onsite visits, project status calls and executive engagements Developing relationships with senior client personnel to gain understanding of client strategy and CRD’s alignment to achieving their strategy Maintaining frequent communication and collaboration with internal client account teams and business units Establishing long-term, strategic objectives for each client and measure success against account plan goals Maintaining awareness of market and industry trends and news relevant to CRD and client base Proactively ensuring effective client issue resolution, project delivery, response to information requests,



and collaboration with other CRD teams Assisting the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training or services Demonstrable strong communication and presentation skills including the ability to articulate and present issues, options and resolutions verbally and in writing Ability to foster strong relationships across client organizations, with senior managers and key decision makers in large and small firms, including good personal and working relationships with end users Ability to multi‑task and successfully manage simultaneous priorities Proven organizational skills with attention to detail, including strong project management skills 15 years’ experience within the Financial Services / Software industry, preferred experience in Relationship Management, Professional Services or similar functioning role Ability to travel to client sites 20% – 40% per calendar year Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, adaptable work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. #

📌 Senior Client Manager (Healthcare) (Toronto)
🏢 State Street
📍 Toronto