Lead incident management efforts at Aviso as a Senior Incident and Problem Manager. Drive timely service restoration and enhance ITIL processes in a dynamic financial services workplace. This senior role reports to the Director of Service Delivery & Ops Governance.

You will spearhead end-to-end IT incident management to ensure operational resilience and continuous improvement within the Technology Ops & Support Partners team. The position involves collaboration with cross-functional teams, effectively reducing disruptions and improving accountability in service delivery. Key Responsibilities:

- Oversee the entire incident lifecycle from escalation to resolution
- Coordinate major incident communications with stakeholders
- Conduct post-incident reviews and root cause analyses




- Manage the problem management process for recurring issues
- Ensure production readiness for significant operational releases Requirements:
- Bachelor's in Information Technology or similar field
- 5+ years in IT operations or incident management
- Proven experience in a high-availability enterprise
- Strong knowledge of ITIL best practices
- Excellent communication and crisis management skills Enhance your career while ensuring service excellence at Aviso, where ITIL practices and incident management skills are essential.

📌 Senior Incident Manager at Aviso (Toronto)
🏢 Aviso Wealth
📍 Toronto