That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. This includes identity verification, education verification, a criminal record check, and a credit check.

Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Director, Systems Engineering Own the deployment, management and support of systems that make up our Canadian sovereign cloud running on GCP, as well as contribute to initiatives globally spanning across our global clouds running on Azure, AWS and GCP Lead the engineering team responsible for the definition, configuration, delivery, and validation of compute across our private and public cloud infrastructure. Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development.

Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews. Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews. Assess risks, vulnerabilities,



and mitigations of core services to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectations.

Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines. Set and sustain technical standards and best-practices in your domain. 8+ years’ experience leading systems/software development and engineering, release management and DevOps across a global 24x7 production environment with a Bachelor’s degree; or 6 years and a Master’s degree or equivalent experience. ~ People management experience, and of a technical operations team such as DevOps. ~ Deep technical fluency in public cloud, infrastructure automation, DevOps practices and software engineering principles. ~ Proficient with the components of infrastructure including public cloud, OS, linux, virtualization, and web applications and databases. ~ Public cloud experience running production services at scale: (Azure, AWS, GCP, etc.) ~ Experience with configuration management platforms at scale. ~ Ability to define problems, collect data, establish facts, and draw valid conclusions. ~ Work cross-functionally to build consensus and drive complex projects and issues to completion.



~ Ability to drive technical direction while supporting engineering autonomy and creativity. ~ For positions in this location, we offer a base pay of $125,700 - 220,000 CAD, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, an RRSP Plan with company match, ESPP, matching donations, family and medical leave programs and Annual vacation: Work personas (adaptable, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #

📌 SENIOR PRINCIPAL CYBERSECURITY SYSTEMS ENGINEER (Toronto)
🏢 ServiceNow
📍 Toronto