Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

Type of Contract: Temporary Contract Start Date: TBD Contract End Date: December 31, 2026 Department: Housing and GBVSS YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community. On-the-job training and professional development opportunities Opportunities to get involved in our community If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

Provides support to women and gender diverse individuals experiencing homelessness in need of shelter through provision of meals, private sleeping space, access to basic needs and case management supports. Using an integrated feminist anti-racist/anti-oppressive and trauma informed perspective, the Shelter Worker will assess the needs of women and offer supports that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming

- Works with women to identify & support their personal goals and objectives




- Liaises with community partners including Emergency Services, Housing Providers, Housing First Programs, hospitals
- Conducts initial assessments for the woman accessing services
- Provides crisis intervention and counseling support
- Works with Supervisor to provide a range of social work supports including goal setting, developing safety plans related to violence, addictions and/or mental health, crisis intervention, counselling support and advocacy
- Offers referrals and assists clients in navigating services and housing in the community
- Advocates on behalf of women
- Data collection of outputs, outcomes and attendance and record keeping
- Maintains a high level of confidentiality when working with sensitive and personal client information
- Performs general housekeeping duties including but not limited to completing laundry
- Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures, Participates in annual Health & Safety training provided by the YWCA
- Ensures compliance with YWCA Hamilton policies and procedures
- Supports the YWCA Hamilton mission, vision and values;

Work schedule includes days, evenings, overnight, early mornings and weekends





- Often works in high conflict situations which can be hostile or violent at times requiring resolution and safety planning for clients and staff Must have post-secondary education in Social Work/Social Services or related field or equivalent
- Committed to advocating for and supporting women and gender expansive communities within a harm reduction, sex work positive approach;

Experience working with marginalized women

- Proven experience in crisis management and de-escalation techniques
- Knowledge of social housing and shelter system in Hamilton;

Experience working in a diverse community or setting

- Valuable knowledge of community resources
- Ability to work a schedule which includes days, early mornings, afternoons, evenings, overnights and weekends based on program needs
- Bilingual English/French or other languages an asset. As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply. Accommodations are available throughout the recruitment process, if you require accommodation please reach out to [email protected] information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act.

📌 SERVICE COORDINATOR, 24/7 SHELTER (RELIEF) (Canada)
🏢 YWCA Hamilton
📍 Canada