Join Our Team in Ottawa as a Service Coordinator

Do you genuinely enjoy helping people? Are you the person others turn to because you stay calm under pressure, listen carefully, and always find a solution? If you're compassionate, highly organized, and thrive in a fast-paced environment where no two days are the same, we'd love to meet you.

What You'll Do

Every day brings something different. You will:

- Be the first point of contact for clients by phone, email, and in person.
- Listen to clients' needs, troubleshoot concerns, and coordinate solutions.
- Schedule service technicians, installations, and repairs.
- Prepare repair quotes and replacement recommendations for funding approval.
- Complete work orders, billing, approvals, warranties, and non-billable service documentation.
- Coordinate installations of accessibility equipment and collect customer deposits.
- Communicate with occupational therapists, long-term care homes, hospitals, and funding agencies.
- Order parts, obtain supplier quotes, create purchase orders, and help manage inventory.
- Coordinate rentals, transfers, deliveries, and returns of mobility equipment.
- Maintain accurate customer records, appointments, and documentation.
- Process payments through various funding programs including ODSP, EHSS, WSIB, DVA, and private clients.
- Follow up with clients to ensure an exceptional customer experience.

What Makes You a Great Fit

We're looking for someone who is:
- Compassionate and genuinely enjoys helping others.
- An excellent listener with the ability to show empathy in sensitive situations.
- Extremely organized with exceptional attention to detail.
- A natural problem solver who enjoys finding solutions.




- Able to manage multiple priorities while remaining calm under pressure.
- Comfortable communicating with clients, therapists, healthcare professionals, suppliers, and teammates.
- Collaborative, adaptable, and always willing to lend a hand.

Qualifications

- Bilingual in English and French (required).
- Experience working with Complex Rehab Technology (CRT), mobility, or accessibility equipment is preferred.
- Previous customer service experience, ideally involving technical products or services.
- Strong computer skills, including Microsoft Office and order/inventory management systems.
- Excellent verbal and written communication skills.
- Robust scheduling, organizational, and time management abilities.
- Ability to accurately manage documentation, work orders, quotations, and customer records.
- Ability to climb ladders and rolling staircases when required.
- Valid driver's license.

Why Join Us?

At National Seating & Mobility, every interaction makes a difference. You'll be part of a team that helps individuals regain independence and improve their quality of life through specialized mobility and accessibility solutions.

At NSM you'll enjoy

- Competitive hourly wage of $23–$25 CAD
- Employer-paid health and wellness benefits
- RRSP matching program
- Generous paid time off
- Company-sponsored team events
- Company-provided apparel
- Ongoing product training and career development
- A supportive team committed to your success

If you're looking for meaningful work where your organizational skills, compassion, and problem-solving abilities truly matter, we'd love to hear from you.

Apply today and help us make mobility

📌 Service Coordinator (Ottawa)
🏢 Socket.dev
📍 Ottawa