Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes our internal systems and other systems to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer-facing and must be able to create a customer-centric experience that promotes our trusted brand within the marketplace.

Key Responsibilities:

- Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labor, communication with client)

- Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity

- Relay schedule & service details to technicians

- Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalate any discrepancies or issues to the Operations Manager

- Deliver and maintain response times to customers within guaranteed response windows and send post-service reports

- Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer

- Provide ongoing two-way communication between the customer and the Field team

- Understand service capabilities and effectively communicate all offerings to the customer

- Obtain purchase orders from customers as needed

- Escalate customer complaints to the Operations Manager

- Create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a skilled manner

- Perform additional duties as required

Required Qualifications:

- An organized individual with a strong commitment to customers,



co-workers and work processes

- Experience with Windows and Microsoft Office products

- Excellent customer service

- Strong interpersonal skills and ability to work within a team structure

- High attention to detail with strong organizational skills

- Ability to prioritize and manage time efficiently for self and others

- Excellent command of the English language verbal, written and telephone skills

- Resourceful with the ability to research information and present results to internal clients

- Accountable, co-operative and attentive to productivity and corporate profitability

- Ability to build strong relationships with both internal and external customers
- A proven client-focused approach that will embrace the Bosch Building Technologies core values of accountability, respect, creativity, integrity, passion and wellbeing

Preferred Qualifications:

- Security industry knowledge, along with regulations and standards

- Experience with Microsoft Dynamics

- Familiarity with ticketing, dispatch, and scheduling software;

experience with CRM & ERP systems

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

- Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

- The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate

Salary Range:

$45,833 - $66,000 (DOE)

📌 Service Coordinator (Kelowna)
🏢 Paladin Technologies
📍 Kelowna