Join Portage Mutual as a Service Desk Analyst and provide crucial Tier 1 support to enhance the customer experience. Your problem-solving expertise will help resolve IT issues for our internal and external clients. This in-office based role in Winnipeg, Manitoba involves assisting users with hardware and software issues, processing service requests, and maintaining IT documentation.
We seek a detail-oriented professional with a commitment to service excellence. Strong technical skills and a teamwork approach are essential to thrive in this workplace. Key Responsibilities:
- Provide Tier 1 support for user inquiries and issues • Log and process service requests through various channels • Maintain IT documentation for common issues • Troubleshoot technical problems and escalate as necessary • Monitor incident/service requests in ITSM tool (JIRA) Requirements:
- 1-3 years of end-user support experience • General Insurance Essentials (GIE) or willingness to pursue • ITIL certification or commitment to obtain • Proficiency in Microsoft Office and Windows operating systems • Strong analytical and detail-oriented skills Deliver exceptional service and technical support to enhance Portage Mutual's impact in the community.
📌 Service Desk Analyst at Portage Mutual (Winnipeg)
🏢 Portage Mutual Insurance
📍 Winnipeg
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