Audi Edmonton North has an exciting opportunity for a Service Technician to join our dealership. In this role, you will serve as a key technical leader within the Service Department, providing mentorship, guidance, and support to the technician team while ensuring repairs are completed efficiently, accurately, and in accordance with manufacturer and dealership standards.

As an Service Technician, you will leverage your advanced diagnostic expertise and leadership skills to drive shop productivity, maintain repair quality, and support an exceptional customer experience. You take pride in delivering outstanding workmanship, fostering a positive team environment, and upholding our commitment to safety, operational excellence, and customer satisfaction.

A Day in the Life

Lead, mentor, and support a team of technicians to achieve productivity, quality, and customer satisfaction goals

Perform advanced diagnostics, repairs, and maintenance in accordance with manufacturer and dealership standards

Serve as the primary technical resource for the shop, assisting technicians with complex mechanical, electrical, and drivability concerns

Review and support technician repair plans to ensure accurate diagnoses and efficient repair processes

Monitor shop workflow and help prioritize repairs to maximize productivity and meet customer expectations

Conduct quality control checks on completed repairs to ensure workmanship meets dealership and manufacturer standards

Work closely with Service Advisors to communicate repair recommendations, vehicle status updates, and estimated completion times

Assist in training, coaching, and developing technicians, apprentices, and new team members

Perform thorough vehicle inspections with accurate documentation and recommendations for required repairs and maintenance

Conduct road tests and pre-delivery inspections to ensure vehicles are safe and operating properly before delivery to customers





Coordinate with the Parts Department to ensure timely procurement and availability of required parts

Support warranty repair processes by ensuring repairs are completed according to manufacturer guidelines and documentation requirements

Maintain manufacturer compliance and stay current on technical service bulletins, recalls, and new vehicle technologies

Promote and enforce safe work practices, company policies, and dealership procedures

Maintain a clean, safe, and organized shop environment

Ensure a high degree of confidentiality with company and customer information

Foster a positive, cooperative, and accountable team culture within the service department

What We’re Looking For

Automotive Service Technician Red Seal Certification is required

Minimum 5+ years of automotive dealership technician experience required

Previous experience as an Audi or Volkswagen Lead Technician, Shop Foreman, or Senior Technician is preferred

Strong leadership, coaching, and team development skills

Advanced diagnostic and troubleshooting abilities across mechanical, electrical, hybrid, and electronic vehicle systems

Strong understanding of manufacturer repair procedures, warranty requirements, and dealership operations

Excellent communication and interpersonal skills with the ability to work effectively across departments

Proven ability to prioritize workloads and manage multiple competing demands in a fast-paced environment

Strong attention to detail and commitment to repair quality and customer satisfaction

Proficient with dealership management systems, manufacturer service platforms,



and diagnostic equipment A valid Driver’s License and satisfactory Driver’s Abstract are required

Able to operate both manual and automatic transmission vehicles

Reliable, punctual, and dependable

Ability to work independently while supporting overall team success

Working Conditions Ability to work in an automotive dealership service department setting

Indoor automotive shop with multiple service bays and specialized diagnostic equipment

Exposure to noise (engines, air tools), fumes (exhaust, solvents), and dust

Work performed around moving vehicles, hoists, and heavy equipment

Frequent standing, walking, bending, lifting, and reaching throughout the workday

Ability to regularly lift up to 60 pounds

Temperature can vary throughout the year despite heating and ventilation systems

What We Offer

Competitive compensation package

Comprehensive benefits package, including health, dental, and insurance coverage

Manufacturer-sponsored training and certification opportunities

Career growth and advancement opportunities within a growing dealership group

Access to exclusive corporate discount programs

Recognition and rewards programs

Modern facility with advanced diagnostic tools and equipment A great team atmosphere and a positive, supportive working environment

How to Apply

If this sounds like a excellent fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

📌 Service Technician - Audi Edmonton North
🏢 The Jim Pattison Auto Group
📍 Edmonton