Lead service initiatives with ABB as a Service Manager. Drive service growth, optimize resources, and enhance customer satisfaction in a cooperative environment.
This Service
Manager position entails leading the Service organization and taking full P&L; responsibility to achieve key performance targets. You’ll collaborate with your team to implement strategies aligned with business objectives and customer needs. The role demands a service-oriented mindset, operational excellence, and strong leadership capabilities to ensure profitable growth and improved service productivity. Key Responsibilities:
- Execute service strategy to meet growth targets
- Manage P&L; to ensure revenue and profitability
- Drive continuous improvement in service efficiency
- Coach and develop a team of over 10 employees
- Champion a customer-first culture across the organization Requirements:
- Bachelor’s degree required
- 12+ years in Customer Service or Operations
- Proven experience leading technical teams
- Fluent in English and French
- Ability to influence stakeholders effectively Drive service excellence and operational success at ABB, where your leadership makes an impact.