About the role The Supervisor, Mental Wellness, provides leadership, oversight, and coordination for the Mental Health and Addictions Program within the Métis Nation of Ontario's Mental Wellness Program. This role directly contributes to advancing the MNO's Prime Purpose by ensuring that Métis citizens have access to culturally grounded, wholistic, and responsive mental wellness services. The Supervisor oversees program operations, supports employees throughout the full employment lifecycle, maintains compliance with policies, legislation, funder agreements, and promotes quality client care rooted in Métis traditions.

This role manages clinical service standards, leads policy and process development, facilitates quality assurance, and builds solid relationships with internal teams, external providers, community stakeholders, and funders. Through this work, the Supervisor advances self-determination, community wellness, and Métis cultural identity by supporting integrated mental wellness programming that reflects Métis values, history, and the unique needs of Métis communities. What you will be doing Leads the Mental Wellness team by providing day-to-day leadership, coaching, mentorship, and oversight to ensure safe, culturally appropriate service delivery.

Manages full employee lifecycle processes including recruitment, interviews, reference checks, hiring, onboarding, offboarding, probation reviews, performance appraisals, and professional development.

Administers progressive discipline processes (SPIP, CPIP, verbal and written warnings) in consultation with HR and program leadership.

Conducts regular file reviews to ensure documentation quality, audit readiness, adherence to program policies, privacy legislation, and quality assurance standards.

Coordinates equitable workload distribution, caseload assignments, service coverage, and staff scheduling.

Develops and maintains program policies, procedures, processes, and documentation standards aligned with legislation and best practice.

Approves service plans, client file closures, advocacy letters, and manages escalated client care needs.

Collaborates with external partners, funders, health professionals, and community agencies to strengthen integrated service delivery.





Provides oversight for program approvals and client purchases.

Prepares program reports, briefing notes, funder reports, and evaluation submissions.

Represents the Mental Wellness Program in stakeholder meetings, community forums, funder presentations, and advocacy tables as assigned.

Participates in program strategic planning, external evaluations, and continuous quality improvement processes.

Provides appropriate oversight as required by relevant legislation including the Employment Standards Act, Occupational Health and Safety Act, Workplace Safety and Insurance Act (WSIB), Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), etc.

Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)

Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation.

Performs other job/branch-related duties as required.

Qualifications University Degree in Social Work, Psychology, or mental and addictions health-related field is required

1-3 years of experience supervisory experience in mental health, addictions, Indigenous health, or community-based service delivery.

3-5 additional years working within the mental health field

Demonstrated experience directly managing teams, recruitment, performance management, coaching, and overseeing client care standards.

Experience integrating trauma-informed approaches into their work

Demonstrated experience dealing with personal and confidential information and issues in a mature, tactful, and diplomatic manner

Strong desire to act in the service of the Métis Citizens,



to advance and uphold rights and culture

Advanced applied knowledge of mental health, addiction service delivery, clinical supervision, and case management best practices.

Knowledge of Métis culture, identity, community-based wellness models, and culturally grounded service delivery.

Knowledge of trauma informed approaches

Expertise in human resource leadership including coaching, supervision, conflict resolution, and progressive discipline.

Knowledge of Ontario’s mental health and addictions service systems, legislation, service pathways, and care coordination.

Knowledge of case management models, care coordination, advocacy, and program development.

Knowledge of privacy legislation, risk management, documentation standards, and quality assurance practices.

Strong organizational, administrative, analytical thinking, and problem-solving capabilities.

Excellent verbal, written, and presentation communication skills.

Collaborative leadership style with the ability to engage diverse staff, partners, and stakeholders

Proficiency in program development, continuous quality improvement, evaluation, and policy implementation.

Valid G-class license and access to a reliable vehicle

Willing and able to travel for training and to meet program objectives

Willing and able to occasionally work hours outside of the regular Monday-Friday, 8:30am – 4:30pm schedule.

Preferred Crisis Prevention

Intervention (CPI) certification.

Mental Health First Aid certification.

Applied Suicide Intervention Skills Training (ASIST).

Knowledge of privacy legislation (PHIPA).

Completion of supervisory or leadership course or certificate Assets Demonstrated ability to manage project deliverables using project management software or other processes

Experience developing clinical program policies, procedures, and continuous quality improvement processes.

Experience leading external evaluations, accreditations, or funder audits.

Experience participating in collaborative community-based mental health or Indigenous service networks.

Proficiency in project management systems or electronic quality assurance tools.

Registration with a clinical College

Bilingualism (English/French).

📌 Supervisor, Mental Wellness (Whitby)
🏢 Metis Nation of Ontario
📍 Whitby