Join Keyloop as a Tier 1 Support Analyst, focusing on troubleshooting, case resolution, and customer support. You'll leverage your communication skills while working remotely with a global team. As a key player in our support team, you'll handle diagnostics and problem resolution while ensuring effective communication at all levels.

Your role will also emphasize operational empathy, ensuring that customer needs are met promptly. Excellent analytical skills and a passion for service excellence are crucial for success in this high-performing workplace. Key Responsibilities:

- Own and resolve support cases effectively
- Escalate issues in a timely manner
- Respond empathetically to customer needs
- Communicate across departments to resolve issues
- Document solutions and produce guidance documents Requirements:
- Strong problem-solving and analytical skills
- Excellent verbal and written communication in French and English
- Customer service experience
- Knowledge of automotive industry preferred
- Familiarity with Keyloop SERTI product Effectively utilize your analytical and communication skills as a Support Analyst with Keyloop, ensuring exceptional customer service outcomes.

📌 Support Analyst at Keyloop (Montreal)
🏢 Keyloop
📍 Montreal