Posting closes: The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise.

Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.

Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth.

Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve. SUPPORT COORDINATOR (FACT) - This is a regular full-time position to fill an existing vacancy (35 hour per week Monday to Friday 9am to 5pm) based at 9 Wellington St. Reporting to the Manager, Adult Intensive Services, this role will include assessment, short term monitoring and support which can involve the following: assisting people to manage stress and mental health challenges, attending to practical needs such as finances, housing, activities of daily living, education and employment, linking to people to various community supports and resources, collaborating with community partners, and advocating with and for individuals.

Support will be provided on an assertive outreach basis.

Flexible Assertive Community

Treatment (FACT) is a recovery-oriented,



evidence-based best practice. Clients may at times require traditionalassertive community treatment (ACT) but a larger majority of clients on the team require less intensive treatment and support. To combine care for these two groups, the FACT team employs a versatile switching system where the intensity of services can be ramped up or ramped down as needed depending on individual client need.

SUPPORT COORDINATION Facilitates person-centered planning to assist the person to choose, get and keep life choices using recovery planning tools Ensures all support needs in a person’s life are identified, assessed and plans are created. Areas of one’s life requiring support and planning might include: meaningful employment, recreation, leisure, education, volunteer work, relationships, accessing health treatment, housing, emotional support, budgeting, medication issues, household skills training and legal and addiction concerns Helping individuals to problem-solve concerns and issues related to all aspects of their lives Creates and implements service agreements Coordinates supports and resources to promote the action of developed plans Evaluations and modifies effectiveness of an individual’s planning on a regular basis Liaises with family and community members on behalf of person supported (where possible)



Includes family and community members on behalf of person supported (where possible) Provides information and education to family and community members Facilitates meetings between family, community members and the people we support, as needed Participates on committees in the community, representing the service perspective and the people we support, at the direction of the Team Lead CRISIS INTERVENTION AND PLANNING Creates effective crisis plans with the people supported, including both natural and professional supports in the planning process Ensures communication of the crisis plan with identified community partners and natural supports, as directed by the person Undergraduate degree/diploma in psychology, social work or a relevant health or social science field Minimum of three years’ experience providing community based mental health/addictions services Problem-solving ability to identify problems, prioritize issues, generate possible solutions and evaluate the effectiveness of the implementation of these solutions Sound knowledge of community resources and services Demonstrated understanding and sensitivity to social and cultural diversity Proficiency with MS Office, Outlook and various database software A valid driver’s license and own transportation, as travel is required CLASSIFICATION AND RATE OF PAY: Level 5 (OPSEU) - $33.07 to $40.30 per hour CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. We welcome applications from all qualified persons. *College Diploma or better in Social Work or related field. #

📌 Support Coordinator (FACT) (Cambridge)
🏢 Canadian Mental Health Association Waterloo Wellington
📍 Cambridge