Become a part of Synoptek as a Support Engineer II, where your expertise in customer engagement and technical support will shine. This role emphasizes ticket management, client interaction, and advanced analytics in a team-oriented environment. Synoptek, a fast-growing Managed Services Provider, is seeking a Support Engineer II to join its team in Saint John.

Your role is pivotal in delivering top-notch support through customer satisfaction and efficient ticket resolution. This position requires you to triage support requests and resolve technical issues for Synoptek clients. Key Responsibilities:

- Triage and assign incoming support tickets
- Engage with clients to understand their technical needs
- Conduct root cause analysis for infrastructure outages




- Deploy necessary patches and remediation techniques
- Ensure compliance with security and business ethics standards Requirements:
- Bachelor’s degree or equivalent experience
- 2+ years of customer-facing technical support
- Familiarity with Windows, Mac OS, VMware, and Citrix
- MCP, A+, Security+, or Network certifications
- Strong analytical and problem-solving skills Utilize your technical skills and dedication to customer service as a Support Engineer II at Synoptek in Saint John.

📌 Support Engineer II at Synoptek (St. John's)
🏢 Synoptek
📍 St. John's