Environmental Services Manager/Support Services Manager Key Responsibilities - Achieving resident & family satisfaction and employee engagement targets - Ensuring that health & safety risks to residents, employees and the general public are minimized or eliminated - Ensuring that installed equipment is maintained in working order or serviced as required - Ensuring that capital spend and department budget are within established guidelines - Collaborating with the Executive Director and leadership team to maximize resident satisfaction - Managing: hiring, training and engaging a team of environmental services staff to deliver quality service to residents - Complying: maintaining environmental services in compliance with regulations and company policies and processes - Leading, mentoring and helping the environmental services team as required (hands‑on leadership) - Building and maintaining strong relationships with residents, employees, managers, regional team and vendor partners - Responding with HEART – Hear, Empathize, Acknowledge, Respond,



Thank Qualifications - Post‑secondary degree or diploma in a related field or equivalent (required) - Minimum of two (2) years’ experience in a managerial or supervisory capacity in environmental services/maintenance in a unionized workplace (preference given to long‑term care or healthcare settings) - Must be enrolled or willing to enroll in the Property Admin Certificate (PAC) program - Knowledge of building systems including basic plumbing, electrical, mechanical, HVAC and emergency systems (operator certification or journeyperson considered an asset) - Knowledge and experience with evidence‑based practices in housekeeping, laundry and maintenance, and strong ability to manage a budget and financial spend - Values of respect, integrity, compassion and excellence, and a passion for working with seniors - Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one Time Type: Full time

📌 SUPPORT SERVICES MANAGER I (Ottawa)
🏢 Extendicare
📍 Ottawa