Job Overview Reporting to the Games Manager/Pit Supervisor/Pit Boss, the Table Games Dealer-Tainer functions within the regular Table Games environment and the dealer in the Pulse/electronic environment, both aspects are responsible for dealing games to guests in accordance with Alberta Gaming Liquor & Cannabis (AGLC) Terms and Conditions while providing excellent and engaging customer service. This role is critical to the success of our business and always maintains a professional manner.

Responsibilities and Duties: Table Games Dealer

- Welcomes guests to the table and deals games, including card, dice, tile and other approved games, in accordance with AGLC Terms and Conditions.
- Responds to guest issues and escalates concerns as required.
- Monitors chips and cash and ensures the integrity of the game.
- Observes problematic guest behaviors and reports them to the Supervisor as required.

Promotes and maintains the highest levels of integrity and customer service, reporting concerns to management promptly.
- Acts as a strong team player and exemplifies outstanding guest service for internal and external guests.
- Develops, cultivates and maintains strong working relationships with guests, ownership, employees, AGLC, the community and charitable organizations.
- Ensures compliance with AGLC policies, ACE Casino policies, procedures and requirements.
- Ensures compliance with licensing laws, health and safety requirements and other statutory regulations.
- Provides outstanding guest service by responding promptly to guest needs and requests.
- Performs other duties as assigned or directed.

Responsibilities and Duties: Dealer-Tainer
- Completes and maintains the responsibilities and duties of a Table Games Dealer.
- Completes electronic opening, closing and game maintenance activities in Pulse Arena when commencing or ending a shift.
- Actively promotes marketing campaigns, department promotions, events and related initiatives while assigned Dealer-Tainer duties.




- Assesses and responds to players in the Pulse/electronic environment to ensure they are engaged and entertained.
- Provides an enhanced player experience focused on entertainment gaming.
- Performs other duties as assigned or directed.

Education and Experience
- Minimum high school education or a suitable combination of education and experience.
- Minimum six (6) months of dealing experience required in one or more of the following games:
- Blackjack
- Baccarat
- Roulette
- Public speaking experience is considered a strong asset.

Skills And Abilities

- Ability to speak fluent English is mandatory; fluency in additional languages is an asset.
- Strong work ethic with the ability to maintain professionalism and a high level of confidentiality.
- Knowledge of gaming controls.
- Demonstrated ability to maintain effective table control, including game speed, observation, engagement and protection of game integrity.
- Ability to maintain a minimum of 20 hands per hour.
- Willingness to improve current dealer skills and expand dealing portfolio when opportunities are available.
- Ability to recognize signs of collusion, team play, angling, misinterpretation, manipulation of house rules, breaches of AGLC requirements and related concerns.
- Excellent verbal and written communication skills.
- Ability to quickly adapt conversation based on patron verbal and non-verbal feedback.
- Ability to craft and execute entertainment-based game dealing while maintaining full game integrity.
- Excellent interpersonal, organizational and problem-solving skills.
- Experience dealing with VIP guests is considered an asset.

Job Requirements
- Must be a minimum of 18 years of age.




- Ability to successfully pass a criminal background check.
- Current and valid AGLC gaming worker registration, or ability to successfully become a registered gaming worker.
- Required AGLC certifications include Anti-Money Laundering (AML) Certification and Deal Us In Phase 1.
- AGLC certifications including Deal Us In Phase 2 and ProServe are considered assets.
- Ready and willing to work a flexible schedule, including days, evenings, overnights, weekends and holidays, based on operational needs.
- Knowledge of AGLC Terms and Conditions and Operating Guidelines.
- Knowledge and ability to clearly explain operating house rules to guests and employees.
- Professional demeanor and ability to approach situations tactfully.
- Ability to work calmly under pressure, treat others with respect and demonstrate strong attention to detail.
- Passion for providing excellent service and alignment with the organization’s vision.
- Strong willingness to actively engage guests and respond to their needs and wants.
- Must have reliable transportation to and from work.

General Work Conditions and Physical & Mental Requirements
- Stand/Sit: Must be able to remain in a stationary seated or standing position for most of the shift. Table rotations may not include seated roles and may require standing throughout the shift.
- Walk/Mobility: Must be able to move throughout employee and public areas of the casino.
- Fine Motor Skills: Continuous tactile use of both hands and fingers to deal cards, pay chips and complete related tasks.
- Speaking/Hearing: Frequently communicates with guests and employees throughout the shift and must be able to exchange accurate information professionally.
- Visual Acuity: At least 20/40 vision in either or both eyes, with or without corrective lenses.
- Environment: Indoor, fast-paced, high-engagement, guest-facing environment.
- Mental Acuity: Requires robust attention to detail, high cognitive functionality and emotional management.

📌 Table Games Dealer-Tainer/Dealer FT (Calgary)
🏢 ACE Casinos
📍 Calgary