Elevate user support at EQ Banking as the Technology Workplace Services Manager. Oversee end user support, manage a team, and ensure seamless operational excellence in a hybrid work environment. In this managerial role at EQ, you will lead operational aspects of Technology Workplace Services with a focus on effective end user support. Reporting directly to leadership, you will develop SOPs while managing a team of Technologists.

Key responsibilities include overseeing incident resolution, ensuring compliance, and streamlining processes following ITIL4 standards. Key Responsibilities:

- Lead a team of Technologists and manage daily operations
- Oversee incident and service request resolution
- Develop and implement standard operating procedures
- Ensure compliance with bank’s policies and regulations
- Monitor performance metrics and provide coaching

Requirements:

- 5+ years in technology or IT service delivery
- 2+ years of service desk management experience
- Strong ITIL4 framework knowledge
- Familiarity with Microsoft Azure and Teams
- Ability to coach and mentor team members

Become a key player in enhancing support services at EQ Banking.

📌 Technology Workplace Services Manager (Toronto)
🏢 Socket.dev
📍 Toronto