Enhance patient care with Brockville General Hospital as a Temporary Patient Experience Specialist. Collaborate with healthcare staff to manage patient feedback and improve family-centered services. As part of the Quality and Risk Management Team, you will play a crucial role in fostering a patient-friendly culture.
This part-time position requires coordination of compliments and complaints while ensuring concerns are managed with confidentiality and sensitivity. You'll also engage with Patient and Family Advisors to enhance the overall patient experience. Key Responsibilities:
- Coordinate report handling for patient compliments and complaints
- Direct concerns to the right personnel for resolution
- Investigate patient issues alongside healthcare staff and volunteers
- Oversee development and evaluation of patient experience frameworks
- Generate insightful reports on patient and family feedback Requirements:
- Undergraduate degree in a health-related field
- Minimum 3 years of patient and family interaction experience
- Solid conflict resolution and project management skills
- Proficiency in Microsoft Office Suite
- Knowledge of relevant healthcare legislation Bring your expertise to improve patient satisfaction at Brockville General Hospital.