Elevate customer service excellence as a Subject Matter Expert at IntouchCX, engaging with teams in Winnipeg, MB. This temporary contract role ensures quality service by guiding Customer Service Representatives. As a Subject Matter Expert at IntouchCX, you will provide essential front-line direction and support to the Customer Service Representatives.
Your expertise will promote individual development through coaching and training, ensuring alignment with client brand philosophy and processes. This one-year contract requires adaptability and excellent communication skills in a fast-paced environment. Key Responsibilities:
- Direct Customer Service Representatives and ensure service quality
- Administer feedback and training needs for team development
- Advocate for client partners by maintaining knowledge of promotions
- Facilitate call evaluation and career opportunity programs
- Support various shifts, including evenings and holidays Requirements:
- 2+ years in call center or customer service experience
- Proven skills in coaching and mentoring others
- High school diploma or equivalent required
- Proficiency in MS Office programs
- Solid analytical and problem-solving skills Position yourself as a key leader in enhancing customer service at IntouchCX in Winnipeg!