Applications will be accepted
Thursday, July 30, 2026 12:00 AM -
Friday, August 7, 2026 11:59 PM
(Central Standard Time)
TEMPORARY SOFTWARE AND APPLICATION SUPPORT (#019-AO)
START DATE: As soon as possible
END DATE: Until the incumbent returns (Date Unknown)
Closing date for applications: August 7, 2026
Position Title: Software and Application Support
Department: Learning and Information Technologies
Reports To: Director of Learning and Information Technologies
Union Status: CUPE 5121
Location: Administration Office
Hours: Regular Full-Time
Annual Salary Range: $33.19 - $42.15 depending on qualifications
Reviewed: July 30, 2026
Purpose of Position
The Pembina Trails School Division’s Learning and Information Technologies department oversees all technology throughout its 35 schools and admin offices.
Working with other technology support staff in the Learning and Information Technologies (LIT) Department, the Software and Application Support staff are responsible for supporting, training and communication for all divisional software and applications used by staff members, school trustees, and senior administration. (Such as SIS-Mayet, LMS-Edsby, School Messenger, eScribe, M365 Applications, etc.).
Key Responsibilities
- Provides telephone and remote software and application support for all staff.
- Provides onsite support and training when required.
- Develops and provides manuals, presentations, and workshops for divisional software and applications.
- Prepares communication and information for staff regarding IT deployments and outages.
- Maintains a list of software and applications.
- Provides support and assists with maintenance of divisional websites and portals.
- Provides basic support to Pembina Trails families for use of Divisional platforms.
- Creates and maintains FAQs for Software and Applications.
- Performs other duties as may be assigned to support the effective operation of the Department.
Skills and Qualifications
Skill and Knowledge – Required
- Post-secondary education in Information Technology or another related field or 3?years equivalent work experience.
- Demonstrated technology experience including Microsoft Office, education software, and proprietary enterprise level software.
- Proven analytical and problem-solving skills.
- Strong organizational and time management skills, with ability to work under pressure, multi-task and prioritize.
- Strong interpersonal and communication skills with the ability to work effectively with a wide range of employees with various skill levels.
- Excellent customer service skills with the ability to deal with complaints and concerns effectively.
- Keen attention to detail.
- Ability to work both independently and in a team environment.
Skill and Knowledge – Desired
- Prior experience in an educational environment.
- IT-specific certifications such as ITIL, CompTIA Net+
- Experience with school-based applications. (Edsby, School Messenger, Mayet)
Conditions of Employment
- Child Abuse Registry Check
- Completion of Commit to Kids or Respect in Schools training
- New Employee Safety Orientation
- Accessible Customer Service and Accessible Employment
- Code of Conduct
Working Conditions & Physical Demands
- Work is performed mainly in an office environment, however, may also need to work in schools.
- May be required to do some heavy lifting.
- Class 5 Drivers License and reliable vehicle.
Primary Location Administration Office
Salary Range CUPE 5121 Collective Agreement (available for viewing online)
PEMBINA TRAILS SCHOOL DIVISION
181 Henlow Bay
Winnipeg MB R3Y 1M7
P: (phone hidden)
[email protected]
📌 TEMPORARY SOFTWARE AND APPLICATION SUPPORT (#019-AO) (Canada)
🏢 Pembina Trails
📍 Canada