Description: Invoke is a consulting and innovation firm focused on Innovatio, Automation, and AI to help deliver Intelligent Automation solutions that solve real operational challenges. We partner with organizations across industries to design and implement scalable RPA and AI-driven workflows that improve efficiency, accuracy, and reliability. Our teams work hands-on with clients to automate complex processes across a range of systems, from modern applications to legacy environments.
Whether it’s streamlining high-volume workflows or improving data quality and consistency, our goal is to build automation solutions that are practical, maintainable, and impactful. We are looking for a UiPath Support Developer to join our team Commercial team! In this role, you will act as a key point of contact for clients, supporting automation solutions in production, resolving issues, and contributing to ongoing improvements.
Role/Responsibilities: Act as a primary point of contact for clients, handling communication related to automation support and issues
Manage ticket intake, prioritization, and resolution across multiple client environments
Troubleshoot and resolve issues within UiPath workflows, including debugging and root cause analysis
Escalate complex issues when needed while maintaining ownership of resolution
Implement small enhancements and fixes to existing automation solutions
Collaborate with development teams to support deployments and ongoing improvements
Ensure explicit documentation and communication of issues, fixes, and changes
Contribute to best practices and proactively identify opportunities to improve automation reliability Qualifications for the ideal candidate: 1–3 years of hands-on UiPath experience with an emphasis on Orchestrator
Experience in a Level 2 support or similar environment (debugging, troubleshooting, bug fixing)
Strong problem-solving skills with the ability to debug and resolve issues independently
Experience interacting directly with clients or stakeholders
Strong organizational and prioritization skills, with the ability to manage multiple tasks and tickets
Strong communication skills are a must
Ability to work autonomously and take ownership of issues from intake to resolution
Experience using ticketing and agile management tools (e.g., Jira, FreshService, Zendesk)
Experience working within defined Service Level Agreements (SLAs) and managing time-sensitive resolutions Nice To Have: Experience with Python, Blue Prism, or other automation tools
Experience supporting production automation environments
Exposure to small-scale development or enhancement work
Proactive mindset with a focus on continuous improvement
Experience with MacOS Location: Canada (EST time zone preferred)
📌 UiPath Support Developer (Canada)
🏢 Invoke
📍 Canada