Lead transformative strategies in customer delivery as the Chief Services and Delivery Officer at Versaterm. This executive role champions AI integration, operational excellence, and customer satisfaction.As the CSDO at Versaterm, you will oversee the entire customer delivery lifecycle, ensuring exceptional experiences across implementation, support, skilled services, and customer success. You will integrate diverse service delivery models into a unified framework while leveraging AI and automation to enhance customer interactions and operational efficiency. Overall,



your leadership will shape Versaterm's reputation through outstanding service delivery.Key Responsibilities:Set strategic direction for customer delivery across all segmentsTransform and integrate delivery functions from acquired businessesBuild and modernize SaaS delivery models for complex implementationsOversee high-quality customer and technical support operationsChampion AI-powered customer support and service automationRequirements:Proven executive leadership in large-scale service organizationsSuccess in transforming delivery functions across multiple unitsExpertise in cloud-native SaaS delivery and customer successTrack record in operationalizing scalable delivery frameworksFamiliarity with public safety technology environmentsDrive customer satisfaction and transform service delivery through innovation and strategic leadership at Versaterm.#J-18808-Ljbffr

📌 Chief Services And Delivery Officer Versaterm (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Decisive Point
📍 Riviere-des-Prairies—Pointe-aux-Trembles