The Client Success team is the critical link between our customers and the software and machine learning teams. You will use your technical skills and business experience in a hybrid role to (1) serve as a trusted partner to our customers (2) use customer feedback to shape engineering features and projects. You will get hands on operating experience in a quick growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

- Understand our customers’ organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes
- Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)
- Own and manage customer relationships to drive the value of Chatdesk’s solutions
- Collaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshooting
- Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.




- Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers
- Honesty and transparency
- Do your best work
- Always learning and improving
- Empathy
- Cultural fit with our values
- Enjoy learning about different companies and understanding their business
- Motivated to help our clients and their companies be even more successful
- Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
- Ability to inspire people
- Comfortable working in a fast-paced, frequently changing and evolving environment
- Scrappy and positive team player
- Last and certainly not least, lover of customer experience!
- 2-3 years at a top client services firm (e.g., banking, management consulting) with demonstrated analytical and problem solving skills
- Experience in software scripting (e.g., Python) is preferred
- Competitive salary
- Stock options
- Health, Dental and Vision insurance
- 401(k)

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📌 Client Success Manager
🏢 CTS NG
📍 Success