Elevate user support at EQ Banking as the Technology Workplace Services Manager. Oversee end user support, manage a team, and ensure seamless operational excellence in a hybrid work setting.In this managerial role at EQ, you will lead operational aspects of Technology Workplace Services with a focus on efficient end user support. Reporting directly to leadership, you will develop SOPs while managing a team of Technologists. Key responsibilities include overseeing incident resolution, ensuring compliance, and streamlining processes following ITIL4 standards.Key Responsibilities:Lead a team of Technologists and manage daily operationsOversee incident and service request resolutionDevelop and implement standard operating proceduresEnsure compliance with bank's policies and regulationsMonitor performance metrics and provide coachingRequirements:5+ years in technology or IT service delivery2+ years of service desk management experienceStrong ITIL4 framework knowledgeFamiliarity with Microsoft Azure and TeamsAbility to coach and mentor team membersBecome a key player in enhancing support services at EQ Banking.#J-18808-Ljbffr

📌 Technology Workplace Services Manager (Toronto)
🏢 Socket.dev
📍 Toronto