Shape the future of product strategy at HelloFresh as the Head of Customer Insights and Strategy. Transform data into meaningful customer experiences while leading innovation.HelloFresh seeks a passionate Senior Manager with over 6 years of experience in Strategy or Consulting. Your role will focus on monitoring customer feedback, analyzing retention metrics, and advocating for enhancements based on insights. Collaborate with teams to build a customer-first strategy that addresses needs and fosters loyalty.Key Responsibilities:
• Monitor customer journey metrics and trends
• Conduct hypothesis-driven research for enhancement
• Champion customer advocacy within the organization
• Create and manage an improvement initiatives roadmap
• Connect operational performance with financial metricsRequirements:
• 6+ years in Strategy, Consulting, or a similar field
• Expertise in data visualization and analysis
• Experience with NPS and customer feedback metrics
• Capability to leverage AI in analytics workflows
• Excellent communication and team-oriented skillsDrive HelloFresh's commitment to exceptional customer experiences through your expertise in product strategy and innovation.
#J-18808-Ljbffr

📌 Head of Customer Insights and Strategy (Toronto)
🏢 HelloFresh
📍 Toronto