Become the vital support bridge for clients using advanced software solutions. This role involves addressing queries, troubleshoots issues, and enhancing user experience in a dynamic workplace.As a Product Support Analyst, you will be the first point of contact for customer inquiries or issues. The position requires strong analytical skills, exceptional communication abilities, and a focus on client service. Engage with clients to resolve issues, document findings, and collaborate with various teams for effective problem-solving.Key Responsibilities:- Address client queries effectively and provide guidance- Triage and prioritize support issues for resolution- Conduct web meetings to gather issue details- Replicate and document software problems for analysis- Collaborate with team members in project discussionsRequirements:- College/University Degree is required- Strong verbal and written communication skills- Detail-oriented with excellent problem-solving abilities- Previous technical support or customer service experience- Proficiency in spoken and written French is neededAssist clients in navigating challenges and contribute to an innovative support culture within a growing organization.#J-18808-Ljbffr

📌 Analyst, Product Support (Winnipeg)
🏢 Bombardier
📍 Winnipeg