Lead customer strategy at Tofu, based in Toronto, in a hybrid full time role. As Head of Customer, you'll drive the entire customer lifecycle from onboarding to renewals and expansion.In this pivotal role, you'll partner with the Founder & CEO to develop strategies that will guide Tofu to achieving $10M in annual recurring revenue (ARR). Own customer functions, build the team, and create processes to establish a robust customer foundation. Your analytical skills and customer-focused approach will be critical to the company's growth.Key Responsibilities:Own full customer lifecycle: onboarding, engagement, renewalsDrive first interactions and prove ROI within 30 daysManage QBRs and account health to reduce churnTransform customer feedback into actionable product improvementsBuild the Customer function: playbooks, tooling, and teamRequirements:5-10+ years in customer success or account managementExperience in a startup environmentProven success with SaaS products generating millionsStrong analytical and technical proficiencyWillingness to face challenges head-onDrive customer strategy and transform the way Tofu engages and retains clients in Toronto.#J-18808-Ljbffr

📌 Head Of Customer Success At Tofu (Toronto)
🏢 Hiretofu
📍 Toronto