Fidelity Clearing Canada is looking for an Incident and Release Management Lead to streamline incident processes and oversee critical application updates. This role is essential for ensuring effective incident resolution.In this pivotal role, you will apply over five years of incident and release management experience to create effective processes for FCC. Responsibilities include coordinating response activities, facilitating training sessions, and maintaining incident-related documentation. Your ability to communicate between technical and non-technical teams will be vital.Key Responsibilities:Develop incident management frameworks and playbooksLiaise with vendors for incident resolution supportDrive analysis and improvements on incident processesConduct testing of response scenarios and documentationEnsure effective communication during major incidentsRequirements:5+ years of incident and release management experienceUniversity degree or equivalent necessaryStrong analytical and communication abilitiesExperience in banking or brokerage environmentsProficient in MS Office applicationsElevate incident management standards at Fidelity Clearing Canada while ensuring excellence in service delivery.#J-18808-Ljbffr

📌 Incident And Release Management Lead Role (Toronto)
🏢 Fidelity International
📍 Toronto