At SoftwareOne, the ServiceNow Senior Business Process Consultant (Senior BPC) performs the full scope of the BPC role — leading process discovery, requirements definition, solution alignment, and validation activities to ensure ServiceNow implementations deliver meaningful business outcomes — and brings deeper experience, broader scope, and stronger client‐advisory capability.The Senior BPC partners closely with clients, architects, technical consultants, and delivery leaders across the full implementation lifecycle. Depending on the engagement, the Senior BPC may also be asked to lead a team of Business Analysts and BPCs and may engage with executive‐level stakeholders. These responsibilities are not always part of every engagement, but the Senior BPC has the experience, judgment, and consulting craft to step into them when required.SoftwareOne is an AI‐forward company. We actively use AI across our business to improve productivity, decision‐making, and outcomes- and we are intentional about hiring people who are curious, hands‐on, actively apply AI, and lead by example as technology continues to evolve.Role & ResponsibilitiesLead end‐to‐end business process discovery, requirements workshops, and process re‐engineering across complex ServiceNow engagementsAnalyze current‐state processes and design optimized, future‐state solutions aligned to ServiceNow and ITAM best practicesIdentify opportunities for process improvement, standardization, and automation to drive business valueFacilitate cross‐functional workshops with business and IT stakeholders to define requirements and validate solutionsTranslate business needs into explicit, actionable deliverables (user stories, functional requirements, acceptance criteria)Ensure requirements traceability from discovery through delivery; manage complex or ambiguous inputs with clarity and structurePartner with architects and technical teams to ensure solutions align with business objectives and platform standardsSupport implementation, testing (System Testing & UAT), and validate solutions meet business requirements and intended outcomesAct as a trusted advisor, effectively communicating complex concepts to executive, business, and technical audiencesContribute to delivery excellence through documentation,



best practices, and continuous improvement of methodologiesMentor and guide Business Analysts and junior consultants, providing coaching and quality oversightSupport delivery governance and pre‐sales activities, including scope management, value tracking, solution scoping, and proposal developmentJob Requirements5 - 7 plus years of combined experience in business process analysis, business analysis, or functional consulting — including process design, optimization, and stakeholder‐facing requirements work.Hands‐on experience with the ServiceNow platform (ITAM required), including experience on multiple end‐to‐end engagements.Demonstrated experience participating in complex strategic and operational ITAM initiatives at large organizations.ServiceNow CSA (Certified System Administrator) certification (required).ServiceNow CIS‐SAM (Certified Implementation Specialist – Software Asset Management) (required); ServiceNow CIS‐HAM (Certified Implementation Specialist – Hardware Asset Management).Excellent verbal and written English communication skills, with strength in workshop facilitation and audience‐tailored presentations.Exceptional documentation skills across process design, business requirements, user stories, and project collateral.Strong customer‐centric mindset with proven cross‐functional collaboration, internally and with clients.Strong analytical and problem‐solving skills with attention to detail.Experience managing multiple initiatives concurrently in a fast‐paced delivery environment.Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decision making, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting,



and a mindset of curiosity and continuous learning.Preferred QualificationsExperience advising or presenting to senior audiences.ServiceNow Business Process Analyst learning path. Certified Business Analysis Professional (CBAP) is an asset.Experience with additional ServiceNow modules (ITSM, ITOM) is an asset.Willingness to travel on a limited basis (up to 10%) and be comfortable in changing office environments.Success CriteriaThis role will maintain a chargeability of 70% (which may be adjusted based on internal and pre‐sales contributions).This role plays a key ITAM leadership position within the BPC team and the overall ServiceNow practice – successes and contributions to clients, team development, product development and pre‐sales may be core components of goal setting.Organizational AlignmentSoftwareOne's ServiceNow practice is regarded as a global leader in ITAM by Gartner. A dynamic and growing practice, the ServiceNow team are a team of experts focused primarily on ITAM, ITOM and ITSM.This role reports to the Director, ServiceNow Process & Partnerships.What we offerGenerous pay with bonus structureIndependent environment without a lot of red tape where you are empowered to make decisionsSubstantial benefits package that includes:Comprehensive health, dental, and vision coverage through ManulifeMental health support and Employee Assistance Program (EAP)Employer‐paid life insurance and long‐term disability coverageRetirement savings support with RRSP and employer‐matched DPSPPaid holidays, birthday off, and a flexible discretionary time off policyWellness programs, learning & development opportunities, and employee perksAnd much moreWinning culture, inclusive environment, and friendly people all over the worldA remote‐friendly organization, with colleagues working remotely either part or full‐timeTarget compensation for this role will be $130,000 to 145,000 CAD (with an additional bonus of up to 10% of salary). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates' qualifications, experience, education, and work location.We are not able to consider candidates residing in the state of Hawaii currently. #J-18808-Ljbffr

📌 Servicenow Senior Itam Business Process Consultant (Calgary)
🏢 SoftwareONE
📍 Calgary