Operations Manager - Reliance Home Comfort

As an Operations Manager, you will be a key team member responsible for planning, budgeting, and delivering on P & L targets while ensuring excellent customer service and operational excellence across the field operations team and third‑party partners.

Responsibilities

- Collaborate with local Managers to plan, budget, and achieve P & L targets.
- Forecast, update, and deliver staffing plans to maximize customer service and meet commitments.
- Measure, monitor, and drive achievement of all operational metrics with appropriate reporting and analysis.
- Lead the development of a growth‑through-install mentality to drive customer satisfaction and future business.
- Coach and manage a team of technical professionals to maximize performance, engagement, and objective attainment.
- Identify opportunities to build relationships with independent HVAC installation contractors.
- Negotiate agreements with 3rd‑party partners and manage these relationships to ensure delivery on key metrics and standards.
- Conduct regular reviews of cost, quality, safety, and productivity metrics, set plans, and execute improvements through goal setting, observation, and coaching.
- Collaborate with stakeholders (Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.
- Set a standard of service excellence and engage team members and partners to support this standard.
- Deliver prompt and efficient resolution to customer inquiries and complaints.
- Ensure exceeding install gross margin.

What we offer

- Tools, fully stocked trucks, ongoing skills training, and career development programs.
- Competitive wages with opportunities to earn commissions and bonuses.




- Fully paid tuition and apprentice leave top‑up for eligible team members.
- Consistent work with a predictable and stable schedule.
- A culture recognized as one of Canada’s most admired corporate cultures.
- Perks for high‑performing team members, including the chance to win and join our annual President’s Club trip.

Qualifications

- Growth mindset: dependable, ambitious, and eager to grow with Reliance.
- Self‑starter with high integrity, sense of urgency, passion for high performance, and attention to detail.
- 3‑5 years of progressive experience overseeing a field operations team.
- Knowledge and technical experience within the HVAC and/or water heater industry.
- Gas Fitter 2 or 313D license is an asset.
- Sales experience and a demonstrated ability to meet sales quotas is an asset.
- Demonstrated results in driving process control, productivity/quality improvement.
- Excellent written, verbal, and presentation communication skills with strong interpersonal and innovative problem‑solving abilities.
- Highly motivated to build team spirit, motivate members, and encourage collaboration.
- Professional negotiation skills with the ability to influence and drive change.
- Strong initiative for results with speed of implementation.
- Strong ability to develop effective relationships with internal and external stakeholders.
- Ability to challenge the status quo and help drive change.
- Experience in a unionized environment is an asset.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit

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📌 Operations Manager (Cambridge)
🏢 Reliance Home Comfort
📍 Cambridge