About ApplyToEducationWe're not just a software company; we're committed to improving education. At ApplyToEducation, we build technology to bridge the gap between schools and talent, ensuring that school boards are equipped with the best talent in and outside the classroom.Position OverviewThe Customer Care Representative is the first point of contact for teachers and non-teaching applicants who have questions and issues with the Apply to Education website. This role is perfect for a recent grad who wants to work for an amazing company with very little turnover and room to grow their career.Hours10:30 a.M. to 7:00 p.M., Monday to FridayLocationMount Pleasant and Eglinton (8 minute walk from Eglinton Subway Station on Yonge Line). This role is an in office role, but after passing level one, you can work Fridays from home with your manager’s permission.Job Specifications (Knowledge & Experience)Bilingual in French and EnglishPost secondary diploma or degreeExceptional telephone mannerA passion for helping people over the phone and via emailExcellent oral and written communication skills in English and FrenchAt least one year of customer service experience in quick service, retail, or hospitalityProficient in Windows XP and 7 operating systems, Excellent Microsoft Office skillsAbility to troubleshoot web browser issuesCall Center experience with web-based product (bonus)Main Duties of Position HolderProviding timely, effective and courteous support to ATE customersResponding to phone and email inquiries about the Apply to Education Web SiteTroubleshooting technical issues & assisting applicants in the management of their accountsDiagnosing concerns with individual accounts and suggesting viable solutionsIdentifying areas to improve the Apply to Education site to create a better user experienceEditing and converting problem files for applicants as neededAdministrative support for various campaigns or projects as requiredOccasional data entry and bulk account activation plus any other duties that may be assignedCore CompetenciesIntegrity: maintains a professional manner when dealing with sensitive information; lives up to the Company’s standards of commitment and responsibility and adheres to the Confidentiality policy.Critical Thinking: anticipates the short-term implications of decisions; solves problems based on facts and develops and recommends appropriate solutions.Creativity and Innovation: generates new, and modifies existing approaches; embraces change and challenges the status quo in a constructive and flexible manner.Teamwork: collaborates and cooperates with others to get the job done; values the input and know-how of other team members; builds trust and respect among fellow team members and works with other team members toward a common goal.Organizational Effectiveness: balances the needs of all stakeholders; provides feedbackthat contributes to the Company’s success; demonstrates effective organizational and time management skills and meets tight deadlines and implements effectively.Expectation Management: establishes realistic parameters regarding customer service expectations and problem resolution and performs effectively within the Company’s accountability framework.Job Specific CompetenciesWorks independently and requires little guidanceDetail-oriented with a commitment to accuracyHighly organized and able to multitaskAble to work well with users of various skill levels in a patient and understanding mannerQuick learner with a passion for technologyAdditional InformationSalary: 50K plus perks that kick in after 3 months5 flex days2 weeks holidayWe are closed and you get paid between Christmas and New Year's#J-18808-Ljbffr

📌 Ate Is Hiring - Bilingual Customer Care Representative - $49,920 - $74,880 A Year (Winnipeg)
🏢 ApplyToEducation
📍 Winnipeg